Senior Analyst, Technology Operations and Service
About us
National Grid is hiring a Senior Analyst for our Electric Field Operations department in Worcester, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
This role supports supervisors, field workers, and business partners by coordinating training, onboarding, mobile devices, applications, equipment, fleet, vendor, accounting, and compliance activities while ensuring work is documented and delivered within agreed timelines, schedules, quality expectations, and safety standards.
Key Accountabilities
- Provide support for supervisors, field workers, and other staff members. Ensuring they are wellequipped to utilize required systems, tools, training, equipment, and processes effectively.
- Coordinate onboarding activities and provide support to new and existing employees through fieldfacing guidance, training support, and timely follow-up.
- Develop and maintain training guides for business applications and field processes, including Keolis, DOT Beacon Insight & Supervision, Learning Link, ARCOS, Rollcall, mobile applications, and other operational tools.
- Support training coordination and compliance activities, including Keolis training, AET training, ART training compliance, progression test scheduling/reporting, Learning Link tickets, overdue training follow-up, class registration, and payment support.
- Participate in focus groups, training sessions, and user acceptance testing; provide time-sensitive communication and operational feedback on behalf of Field Operations for applications such as ARCOS and ARIBA.
- Provide personal IT and mobile device support for OHL and O&M departments, including laptops, iPads, iPhones, OT PAW devices, mobile deployments, application access, and device training.
- Provide ARCOS and Rollcall support, including reports, logins, training clearances, and issue resolution.
- Prepare AVLS equipment outage reports, track vehicles requiring Code Blue or AVLS attention, coordinate local Code Blue testing, and follow up on related tickets.
- Provide support and training for applications such as Cascade, Tap Talk, Aspen, Doble Database/DTA Web, EMS/ADMS, Horizon, Samsara, TOMS Maintenance System, SmartApp, and SAP.
- Work with supervisors to make sure vehicles/equipment are being charged appropriately to improve on fleet utilization
- Identify and resolve accounting discrepancies, provide quality assurance follow-up, and train crews on accurate accounting charges.
- Actively coordinate and support operations meetings, staff meetings, safety meetings, specialized trainings, EOP rollouts, double pole form sign-offs, material/stock room support, and other field operations needs as assigned.
Qualifications
- 1-3 years working experience within IT, utility operations, operations coordination, training coordination, field operations, or a related field required.
- Strong technical background in IT support, mobile device support, application support, training, and field-facing user assistance.
- Knowledge of National Grid business operations, company policies, safety standards, and operational practices preferred.
- Proficient in Microsoft Office products, including Excel, Word, and PowerPoint; experience with SAP, SmartApp, Learning Link, ARCOS, Rollcall, and mobile applications preferred.
- Experience with one or more operational applications preferred, including Cascade, Tap Talk, Aspen, Doble Database/DTA Web, EMS/ADMS, Horizon, Samsara, TOMS Maintenance System, Beacon Insight & Supervision, and related systems.
- Ability to work independently and collaboratively in a fast-paced environment; strong attention to detail, follow-through, documentation, reporting, communication, and customer service skills required.
- Valid driver's license with a safe driving history that meets National Grid's Safe Driver policy required.
More Information
#LI-ES1
Salary
$114,000 - $134,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Nearest Major Market: Worcester