Distributed Generation Customer Representative
About us
National Grid is hiring an Associate Consultant, for our Worcester, MA office. This is a Hybrid Role with one day per week in office.
Job Purpose
National Grid is looking for an Associate Consultant who will support the end to end processing of Distributed Generation (DG) interconnection applications and projects during the application review and technical screening process as defined by the Massachusetts Interconnection Tariff and/or MA SMART Tariff, National Grid Electrical Standards (ESB750-756) .The position will work in a cross functional environment to ensure that customer projects brought to the company are processed within the respective State regulatory timelines. The Associate Consultant will also support the department’s Customer Engineers in their management of small to mid-size, distributed generation projects. Support will include monitoring of work management requirements and preparation of various agreements, as well as other duties as assigned. The Associate Consultant will act as the customer’s primary point of contact for small to mid-size projects, guiding them through the distributed generation process including tariff related questions and concerns, obtaining required documentation, perform preliminary technical screenings and helping coordinate internal functions to meet customer expectations and tariff timeframes.
Key Accountabilities
- Help manage projects by utilizing and properly maintaining the company’s work management system.
- Develop and maintain effective relationships within CEI, DPAM, Distribution Design, account development, inside and outsides sales, energy product & program management, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of customer organization products and programs.
- Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness.
- Provide process and technical guidance to others in order to share knowledge and increase understanding of Distributed Generation programs and services.
- Analyze and evaluate developments in Distributed Generation and Renewable Energy technologies in order to identify impact of different scenarios on the business and strategies for integrating cost efficiencies.
- Support internal and external outreach sessions to educate various DG stakeholders on DG process and policy.
- Negotiate, develop, and administer all aspects of interconnection related agreements.
- Provide energy efficiency and growth leads to the sales organization as applicable.
- Experience in renewable energy system design and integration with utility distribution system, associated DG programs such as net-metering, qualifying facility, MA SMART and interconnection requirements, tariffs, project management and people management is a plus.
- Comfortable working in a highly technical, fast paced and dynamic environment.
- Knowledgeable in the various regulatory policies and interconnection related standards.
- Able to read one and three-line diagrams, schematics, site plans. Recommend/ oversee changes to documentation, site plans and line diagrams.
- Working knowledge and technical application of electric grid configurations (e.g. ESB 750/756)
- Working knowledge of Geographic Information System (GIS).
- Working knowledge of Salesforce (nCAP) preferred
- Proficient in using Microsoft Office software products.
- Experience with utility electric construction a plus.
- Excellent organizational, verbal and written communication skills.
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Qualifications
- Associate’s degree or 1+ years of work experience in DG related/ renewable energy industry.
- Familiarity with or ability to develop proficiency with Massachusetts Interconnection tariff.
- Demonstrated superior customer service and analytical skills
- Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation, in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps.
- Support and be part of a team environment.
- Demonstrates strong interpersonal skills including human resource management, negotiations and communications. Let’s people affected by a decision know what’s happening and is able to clearly articulate reasons for a decision.
- Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e.g. taking action to avoid future crisis or create opportunities to improve existing practices.
- Excellent organizational, data management and computer skills
More Information
Salary
$83,000 - $97,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Nearest Major Market: Worcester