Senior Supervisor, Telecom

About us

National Grid is hiring a Senior Supervisor, Telecom in our Electric Operations department to work out of our Watertown, NY office.                                               

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Telecom Supervisor, under the general direction of the Manager or Sr. Supervisor, will be responsible for overseeing a group of telecom technicians performing both maintenance and construction activities. Telecom technicians are represented employees. Supervisors coordinate and monitor the daily activities of assigned technicians to ensure high standards of safety, security, work quality and accuracy, environmental compliance. The supervisor is also responsible for ensuring uninterrupted service is delivered to customers and stakeholders in a timely and professional manner consistent with Company and regulatory requirements.

Key Accountabilities

The Telecom Performance Supervisor's role is to provide front line leadership for field operations. Working as one team, one National Grid, the role has an array of responsibilities that include assuring a safe work culture, driving performance, coaching, mentoring, training and overall development of the field workforce. This leadership role understands the work execution process, work coordination for a multi skilled workforce for construction, operation, and maintenance of telecommunications equipment, metering systems, SCADA, two-way radio, and microwave and fiber systems. 

The candidate must be focused on results with an acumen for developing clear and specific goals. Candidate must exhibit interpersonal skills consisting of excellent communication in active listening and clear and precise presentations.  Management skills encouraging group participation and diversity of thought.  Planning, scheduling, and coordinating projects and budget requirements.  A team player building group spirit, while exhibiting a professional work ethic and leadership skills that inspire others to the need for specific changes in the way work is accomplished.  Safety, Leadership, and Customer Focus are some of the key goals. Will be required to maintain a high level of technical aptitude and skill. Manages an expense budget which includes labor, material, transportation, and other operating expenses.

Qualifications

• Bachelor's degree in Electronics, Electrical Engineering, Networking, or another related field with 3 years of experience in telecommunications, metering, Scada, two-way radio, microwave and fiber systems, or similar technical field, servicing customers and supervising employees.

Or

• Associate’s degree in Electronics, Electrical Engineering, Networking, or another related field 5 years of experience in telecommunications, metering, SCADA, two-way radio, microwave and fiber systems, servicing customers, and supervising employees. 

Or

• Minimum of seven years in telecommunications, metering, Scada, two-way radio, microwave and fiber systems maintenance.

• FCC GROL or other approved form of certification to be reviewed on a case-by-case basis.
• Possess a valid driver's license with a safe driving record.
• Ability to work off-hours and on call rotations, including occasional travel outside the Division.
• Qualify for Authorized Persons List to coordinate and initiate switching.
• Supervisory/Interpersonal- Experience Required
• Excellent communications in active listening and clear and precise presentations.