UX Writer

About Us

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a UX Writer and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.
 
National Grid is hiring a UX Writer on a permanent basis. This position is based in Warwick and the role is designated as hybrid. Requirements may vary based on business needs and company policy. 
 

About The Role

We have an exciting opportunity for a talented and creative UX Writer to help shape how our brand shows up across every interaction. In this role, you’ll bring our tone of voice to life through clear, purposeful, and human-centred content—making even the most complex ideas simple, accessible, and engaging.

You’ll play a key role in designing seamless digital journeys and service experiences, crafting content that reduces friction and supports users at every step. Whether it’s internal platforms or customer-facing touchpoints, your words will help create intuitive, meaningful experiences that truly resonate.

Working collaboratively with designers, product teams, and stakeholders, you’ll ensure our brand voice is consistently applied—building trust, clarity, and confidence for every audience. This is a fantastic opportunity for someone who is passionate about inclusive design, clear communication, and using language to make a real impact.

What You'll Do

• Own and apply the brand tone of voice across all digital products, services, and journeys, ensuring content is clear, consistent, and human for both internal and external audiences. Create, review, and refine UX content that simplifies complex information, removes friction, and enables users to complete tasks confidently using accessible, plain language.

• Collaborate closely with cross-functional teams—including UX designers, UI engineers, product owners, product managers, and delivery leads—to shape seamless, end-to-end user experiences.

• Operate effectively within a SAFe/agile environment, partnering with product and delivery teams to align content with user needs, business goals, and prioritised backlogs.

• Champion UX writing best practice by coaching and influencing stakeholders, while maintaining high content quality by identifying and improving inconsistencies, duplication, and unclear messaging.

• Contribute to content standards, patterns, and guidance, while supporting testing and iteration through research, feedback, and performance insights to continuously improve user understanding and experience.

About You

• Proven experience as a UX Writer, Content Designer, or similar, with a track record of creating impactful content for digital products and services—ideally within complex or regulated environments.

• A strong understanding of how language shapes user experience, with the ability to thoughtfully balance user needs, business goals, and brand expression to deliver meaningful outcomes.

• Passionate about bringing a brand’s voice to life, with experience applying and championing tone of voice consistently across multiple touchpoints for both internal and external audiences.

• Comfortable working in agile or SAFe environments, collaborating closely with product and delivery teams and contributing across discovery, refinement, and delivery.

• An exceptional communicator with strong writing and editing skills, confident in using plain English to make complex or technical information accessible, inclusive, and easy to understand.

• A collaborative and detail-oriented mindset, with experience working alongside design systems, content standards, and UX tools (such as Figma, Confluence, or CMS platforms), and using research, testing, and insights to continuously improve and evolve content.

What You'll Get

Competitive Salary:  £42,781 - £48,000 per annum (based on capability and experience)

 
Additional benefits:

• 28 days’ holiday plus 8 statutory bank holidays, with the option to buy additional leave and swap up to 3 bank holidays to better fit your personal needs.
• A generous pension scheme with double matching up to 6% of your salary each month. For every £1 you contribute, we’ll contribute £2 — meaning a 6% personal contribution becomes an 18% total pension contribution.
• Life insurance cover of 10x your basic salary, plus employer contributions towards the cost of your Private Medical Insurance.
• Flexible benefits such as a cycle scheme, share incentive plan, technology schemes
• Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness
• Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

More Information

The closing date for this vacancy is 26th June. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
 
We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

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**Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.**