Reward Operations & Global Administration Team Lead

 At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a Reward Operations & Global Administration Team Lead and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.

We're looking for a Reward Operations & Global Administration Team Lead to lead our Reward Operations teams across the UK and India, ensuring outstanding service delivery across compensation, benefits, pensions, time and absence management, and reward programmes.

This is a fantastic opportunity to combine operational leadership, reward expertise, vendor management and transformation experience to help shape how we deliver reward services to thousands of colleagues. You'll work closely with teams across Reward, HR, Payroll, Finance, Technology and our external partners to drive service excellence, continuous improvement and an exceptional employee experience.

This role is based out of our Warwick office, and we’d hope to see you at least two days per week but you’re welcome to be in the office more often if that would work best for you. 

What You'll Do:

• Lead and develop Reward Operations teams across the UK and India, delivering high-quality, customer-focused services. 
• Oversee the administration of compensation, benefits, pensions, time and absence, and salary sacrifice programmes. 
• Provide expert reward operations guidance and resolve complex employee and stakeholder queries. 
• Ensure compliance with UK employment legislation, pensions and benefits regulations, and internal policies. 
• Manage governance, controls and audit readiness across all reward and absence processes. 
• Build and manage relationships with external providers, driving performance through SLAs, KPIs and service reviews. 
• Partner with Reward, Payroll, Finance, HR Technology and People teams to deliver a seamless colleague experience. 
• Drive continuous improvement through process standardisation, automation, system enhancements and reward transformation initiatives.

What You'll Have:

• Proven experience leading and developing teams within a complex, matrixed service delivery environment. 
• Strong background in Reward Operations, Benefits Administration and HR Operations. 
• In-depth knowledge of UK reward, pensions, benefits and absence management practices, legislation and regulations. 
• Excellent stakeholder management and influencing skills, with the ability to build strong relationships across HR, Payroll, Finance and business leaders. 
• Strong analytical, problem-solving and decision-making capabilities. 
• Experience managing multiple priorities, projects and operational deliverables in a fast-paced environment. 
• A track record of driving operational excellence, process improvement, automation and transformation initiatives. 
• Strong vendor management experience, alongside knowledge of HR systems such as SAP SuccessFactors, ServiceNow or similar platforms.

 
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What You'll Get:

Up to £55,000– dependent on capability.
 
As well as your base salary you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
 
You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information:

This role closes on 31 July 2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. 

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