QA Engineer 1

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid provides the environment to make it happen. As we build momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a QA Engineer, and find your superpower.

National Grid is hiring a QA Engineer to join our Technology team. This role can be based at our Warwick, Bristol, or Cardiff offices, with hybrid working, and you’ll also have access to our London co‑working space if that fits your working pattern. 

You’ll play a key role in leading quality assurance practices and ensuring the delivery of secure, scalable, and high‑quality systems and platforms that support critical operations across our enterprise.

Job Purpose

The UTOC (Unified Technology Operations Center) Team is the first point of contact resolving network break/ fix issues, managing tickets, and building KPI reports. The Lead Networks Engineer in this position is required to work in a team environment, under limited supervision and reports to the UTOC Manager. Due to the nature of UTOC's 24x7 support business, the Lead Networks Engineer will be on site for network surveillance, event management, and collaboration.   

UTOC Team provides communication, information, and resolution on all network related events to management and our internal customers. As the third tier of event management; the UTOC Lead Network Engineer's goal is to lead the Associate Engineer, Engineer I, and Engineer II in providing an efficient and effective response to Network issues via triage, escalation, resolution, and follow-up.  

Key Accountabilities

· Ability to prioritize alarms and incidents in order to fulfil SLA commitments 

· Deliver proactive technology monitoring and implement corrective action to ensure optimal performance. 

· To provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management. 

· Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency. 

· Work well within our UTOC team and have the ability to work shift pattern. 

· Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution. 

· Escalate issues to Senior Staff/Shift Lead/Shift Manager 

· Perform incident documentation by creating tickets. Incident documentation includes selection of the affected party, prioritization of the incident, filling in the mandatory fields such as type and time of incident and a brief description. 

· Update internal customers and management regarding the status of their inquiries or issues  

· Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements and provide shift turn over status. 

· Be the front line to UTOC's technical support staff by coordinating and routing incidents, calls and tickets 

· Monitor the alarm activity through the Network Management - monitoring system 

· Track incidents where applicable to verify that response times and availability requirements established in the SLA are met. 

· Create and update tickets with 100% accuracy, following established procedures 

· Execute projects given by Management 

· Personal Training and Career development  

· Mentoring 

Qualifications

· Bachelors Degree or equivalent experience

· Typically 3 - 6 years of experience in position. Bachelors Degree may be required.

· In depth experience in a highly technical field or in multiple, related fields.  Has the ability to initiate and complete projects with minimal guidance from others. Has thorough knowledge of all procedures, transactions and practices in one process.  Has a working knowledge of the remaining area's processes.

· Independently determines / develops approach to solutions.

· Demonstrates willingness to research inquiries and follow-up to ensure completion.  Can explain complex information clearly to supervisors or subordinates.  Maintains a relationship with counterparts within and external to the industry to obtain and share information.   Individual success depends on effective communication.

What You'll Get

Competitive Salary: circa £48,000 – £60,000 per annum (based on capability, and experience)

Additional benefits:

• 26 days’ annual leave, plus 8 statutory bank holidays, with the option to buy additional holiday days and swap up to 3 bank holidays to better suit your personal needs.
• A generous pension scheme with double matching up to 6% of your salary each month. For every £1 you contribute, we’ll contribute £2 — meaning a 6% personal contribution becomes an 18% total pension contribution.
• Life insurance cover of 10x your basic salary, plus employer contributions towards the cost of your Private Medical Insurance.
• Flexible benefits such as a cycle scheme, share incentive plan, technology schemes
• Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness
• Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

More Information
 

• This role can be based at our Warwick, Bristol, or Cardiff offices, with hybrid working - and you’ll also have access to our London co‑working space if that location suits your working pattern. 
• Every quarter, you’ll attend a 2–3 day in‑person planning event held at one of our office locations.
• This role is offered on a full time basis.
• This role closes on 30th June however we strongly encourage candidates to submit their application as early as possible. 
   

**Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.**

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Diversity, Equity and Inclusion

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.