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Legal Process & Automation Specialist, Senior Analyst

Business Unit:  General Counsel and Company Secretariat
Requisition Number:  9393

About us

About us

At National Grid, we keep people connected and society moving. As the energy landscape continues to evolve, we are transforming how we work by embracing digital innovation, automation, and AI-enabled solutions. Our General Counsel function is playing a key role in this journey, leveraging technology to enhance legal service delivery, improve efficiency, and create better experiences for our colleagues and customers.

 

We're looking for a Process & Automation Specialist (Legal), Senior Analyst to join our Legal Operations team and help shape the future of technology across the General Counsel function at National Grid. This position consists of hybrid working in either Warwick, UK or London, the Strand.

About the role

This is an exciting opportunity for a technology-minded professional who is passionate about innovation, process improvement, and the practical application of AI.

Working closely with General Counsel teams across the UK and US, you'll act as a key technology lead for  GC's digital ecosystem, supporting both AI and non-AI platforms. You'll help colleagues adopt new ways of working, identify automation opportunities, and translate complex processes into streamlined, technology-enabled solutions.

You'll play a critical role in scaling the use of tools such as Microsoft Copilot, Harvey AI, HighQ, Contract Express, and other emerging  technologies, helping to deliver measurable improvements in productivity, efficiency, and service quality.

What you'll do

As a Process & Automation Specialist, you will:

  • Serve as the day-to-day technical lead for GC's AI platforms, such as Harvey AI, and general-purpose AI tools, like Microsoft Copilot.
  • Support colleagues with advanced prompt engineering, reusable prompt libraries, best practices, and responsible AI usage.
  • Support colleagues with automating administrative tasks to simplify processes.
  • Design, develop, test, and maintain AI-enabled workflows, playbooks, automations, and agents.
  • Partner with legal teams to identify and deliver high-value automation and AI opportunities.
  • Provide practical support, troubleshooting, coaching, and enablement to drive adoption of legal technologies.
  • Measure, monitor, and report on the impact of AI and digital tools, including adoption, efficiency gains, and service improvements.
  • Act as a technical owner for key legal platforms, including HighQ, document automation solutions, legal holds technology, and future digital products.
  • Maintain platform performance through issue resolution, configuration management, testing, and continuous improvement activities.
  • Develop user guidance, training materials, and onboarding programmes to support self-service adoption.
  • Collaborate with IT teams, vendors, and business stakeholders to ensure technology solutions remain secure, scalable, and aligned with enterprise standards.
  • Support the delivery of National Grid's Legal Digital Strategy and the continued evolution of product-led ways of working.

About you

You'll bring a combination of technical curiosity, stakeholder engagement skills, and experience operating within a legal or professional services environment.

We're particularly interested in candidates who have:

  • A degree or equivalent experience in Business Analysis, Information Systems, Technology, Legal Operations, Law, or a related field.
  • Experience working within a law firm, in-house legal team, legal operations function, or legal technology provider.
  • Hands-on experience supporting technology platforms such as Harvey AI, Microsoft Copilot, HighQ, Contract Express, SharePoint, or similar solutions.
  • The ability to analyse business processes and translate them into structured, repeatable workflows, automation opportunities, or AI-enabled solutions.
  • Experience developing user documentation, delivering training, and supporting technology adoption initiatives.
  • Strong troubleshooting, stakeholder management, and problem-solving capabilities.
  • Confidence working collaboratively across multiple teams, including Legal, IT, Digital, and third-party vendors.

It would be advantageous if you also have experience measuring and reporting on technology adoption, operational efficiency, or productivity improvement initiatives.

More Information

A competitive salary dependent on experience. 
As well as your base salary, a bonus and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, a salary sacrifice technology scheme, support via the employee assistance line and matched charity giving to name a few.
We will also support with your development during your career with National Grid. 

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We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

 

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

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