Lead Relationship Manager

About Us

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Lead Relationship Manager to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a Lead Relationship Manager - This position is based from our Warwick office however we offer flexible hybrid working options.

Job Purpose

This role is crucial in connecting customers to the high voltage transmission system in England and Wales and turning the UK’s net zero ambitions into reality.

The Relationship Manager is the first point of contact for our customers and supports them through our connections process. They’re the voice of the customer internally and ensure we know the customer’s needs and requirements, whilst actively managing the customers progression against critical connection milestones.

What You'll Do

• Assist the line manager with establishing and implementing strategies to the team.
• Lead in building and maintaining relationships with our customers, in particular strategic customers and share best practice with the team.
• Track customer complaints in our CRM system, report trends and guide the team in resolving these quickly and efficiently.
• Work closely with the Contracts Team to ensure Customer needs are understood – being the voice of the customer internally.
• Have detailed knowledge on all aspects of a TOCO and be able to articulate in ways to suit customer understanding.
• Represent the team, as a Subject Matter Expert, at improvement workshops and strategic meetings.
• Understand key customer individual needs.
• Write and review Account Plans for our strategic customers.
• Conduct ISO9001 customer service audits of our customer accounts.
• Provide training and on the job coaching, ensuring upskilling of the team.

About You

Interpersonal, Supervisory or Management

• Strong experience of managing multiple customers or stakeholders.
• Proven track record of being able to influence at a senior level.
• Commercial acumen and strong negotiations skills.
• Thrives in a busy working environment with numerous activities running in parallel.

Technical or Specialist

• Experience in relationship and/or account management preferred.
• Experience in energy or utilities (or similar industry) preferred.
• Experience in using a CRM System (Salesforce or similar) preferred.

Full Driving Licence required 

What You'll Get

A competitive salary between £55,000 – £65,000 dependent on capability

As well as your base salary, you will receive

• 26 days holiday, plus eight statutory days, an option to buy extra holiday days, and the option to holiday swap up to 3 bank holiday days 
• An annual performance incentive
• A generous pension scheme, double matched up to 6% of your salary each month. For every £1 you contribute we’ll put in another £2, so if you put in 6%, we’ll add 12% giving a total of 18% to your pension pot
• Life insurance at 10 times basic salary
• Employer funding towards a portion of your Private Medical Insurance.
• You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

The closing date for this vacancy is 11th August. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

https://www.nationalgrid.com/electricity-transmission/ 

DE & I statement 

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

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