HRSD System Admin

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a HR Service Delivery (HRSD) System Administrator and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.

As a HRSD System Administrator, you will manage and enhance our ServiceNow platform, with a specific focus on the HR Service Delivery (HRSD) module. This critical position supports our mission to deliver high-quality employee services at scale, driving continuous improvement and innovation.

This role will be based out of our Warwick office, and you can enjoy our hybrid working from office and home (3 days/week in office).

What You'll Do:

• Supporting Product Owner to develop solutions to system challenges, collect user requirements, research technical practices, engage with the SAP SuccessFactors community and user groups to stay on top of leading practices
• Administer and configure ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Lifecycle Events, Onboarding/Offboarding.
• Execute and coordinate User Acceptance Testing (UAT) and Regression Testing for system changes and defect fixes.
• Maintain platform health through upgrades, patching, cloning, data integrity checks, and performance monitoring.
• Develop and enhance HR workflows, catalogue items, UI policies, business rules, notifications, and reports.
• Partner with HR, IT, and security stakeholders to gather requirements and deliver scalable solutions.
• Ensure compliance with global data privacy, security, and governance standards.
• Provide end-user support, training materials, and documentation for global HR teams.
• Collaborate on the ServiceNow roadmap, suggesting innovations and improvements.
• Action ‘administrative’ continuous improvements and changes (e.g. skills updates, response templates, document generation templates, catalog form changes, small updates to services) within the HRSD module.

What You'll Need:

• ServiceNow Certified System Administrator (CSA) is desirable but not essential..
• ServiceNow Certified Implementation Specialist – HR (CIS-HR) desirable but not essential.
• Experience of ServiceNow system administration, ideally with HRSD module experience.
• HR Operations exposure with a focus on employee lifecycle management.
• Experience in working collaboratively to solve complex problems.
• Experience working in an agile environment preferred.
• Ability to organise and prioritise.
• Problem solving and effective communication.
• Strong attention to detail, critical thinking and analysis skills.
• Excellent teamwork, verbal and written communication (including the ability to explain technical concepts in non-technical terms), as well as project and time management skills.
• A self-starter with a driven and inquisitive mindset.
• Ability to work across time zones and cultures in a global matrixed organisation.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What You'll Get:

Up to £54,000 per annum - dependent on capability.

As well as your base salary you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information:

This role closes on 25 November at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

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