Global Ethics Manager - Speak Up

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Best of all, our people say they are proud to work for National Grid and that it is a great place to work.  They know what they do matters for society, and they can make a difference.  We have a strong focus on personal development, wellbeing, inclusion and belonging.  And it's not all work… we have fun, care for and look out for each other whilst forming strong friendships and affinities through active social networks & employee resource groups.

National Grid is hiring for a Global Ethics Manager.  This is a hybrid opportunity based in Warwick, UK.

About the Role

National Grid is looking for an Ethics Case Manager to support our Speak Up program, a key role in the Ethics team reporting to the Global Ethics Director.

The successful candidate will be a proactive individual with an ability to manage intake and logging of all reports received by the Global Ethics office. The Intake Manager will actively monitor all internal and external reporting channels, working closely with the US and UK Investigations Managers .

What You'll Do

In this UK-based role, you will be responsible for the intake, triage and assignment of all ethics allegations submitted to National Grid in the US and UK. The key responsibilities include:

• Monitoring internal and external reporting channels for new ethics reports.
• Logging all ethics inquiries and concerns in Navex database.
• Performing triage of all ethics reports to identify concerns requiring investigation.
• Liaising with business and People teams in US and UK to refer reports not requiring investigation.
• Consulting with US and UK Investigations Managers to assign cases for investigation.
• Consulting with Ethics Director and Global Case and Reporting Manager to ensure accurate and consistent coding of cases.
• Accountable for case management of all allegations received, tracking and monitoring all cases and ensuring they are progressing to enable resolution in line with industry standards.

• Work with the US and UK Heads of Investigations to conduct regular case review to determine appropriate case process, including whether to investigate or refer internally for resolution. 
• Ensure that cases requiring investigation are promptly assigned and resolved within target timeframes and in line with industry standards.
• Support as needed with identification of control weaknesses and remedial action plans are in place and implemented.
• Support as needed with the implementation of remedial action plans to address control weaknesses and report progress as needed.
• Help facilitate a “safe-to-say” culture where employees feel comfortable to raise ethics and compliance concerns.
• Establish and maintain a strong working relationship with other key functions (Legal, HR, etc.) to support case triage process.

What You'll need

• Professional experience managing ethics and/or compliance preferably in a corporate environment.
• Bachelor’s degree preferred, together with relevant professional accreditations in investigations, ethics or compliance.
• Ability to operate case management databases and dashboards, such as Navex and PowerBI.
• Ability to effectively prioritise and perform tasks while interfacing with multiple stakeholders.
• Service provider attitude and commitment supporting internal customers.
• Excellent analytical and agile reasoning skills with ability to identify trends in investigations and assess underlying causes.
• Strong ethical awareness and integrity, with the ability to make unbiased, objective decisions
• Strong interpersonal skills, with the ability to work well with a wide variety of stakeholders and capability to build effective working relationships.
• Strong analytical and problem-solving skills, with the ability to identify, evaluate, and resolve ethical issues
• Excellent planning and organizational skills, with ability to manage busy reporting schedule.
• Excellent written and verbal communication skills.
• Detail-oriented mindset, with the ability to maintain accurate records and documentation.

What You'll Get