Control Room Workload Coordinator

About the role

At National Grid Electricity Transmission (NGET) we are passionate about both operating our network safely and providing a highly reliable quality of supply for our customers. At the heart of achieving these outcomes is effective management of our network. The way we operate it, the way we plan it, is key to delivering an increased workload as we accelerate towards Net Zero.

The Transmission Network Control Centre (TNCC), is on the front line of the electricity transmission system, ensuring safety and system security standards are always maintained. 

Are you ready to take on a pivotal role in enhancing our operational efficiency? We are currently seeking a dedicated Workload Coordinator to join the TNCC team. In this role, you will collaborate with key stakeholders, including Asset Operations and Operational Planning, to address key workload delivery issues from a TNCC perspective.

Summary of Key Accountabilities

• Conduct Capacity Calculations to ensure optimal delivery.
• Review planned work against TNCC capacity and capability to identify potential challenges.
• Produce performance data and KPIs on workload delivery, identifying trends and root causes to drive process improvements.
• Develop the CRM Tool to integrate implementation into standard operating procedures and facilitate future enhancements.
• Collaborate with the TNCC Workplan Delivery Team Manager to smooth workload delivery for the current day and throughout the working week.
• Manage plan changes effectively within the current day and working week.
• Assist in prioritising workload during short-term overloads and resource pinch points.
• Prepare for the day ahead by serving as the operational interface for effective communication with Asset Operations on-site and Operational Planning. Ensure job requirements and start times are clearly understood.
• Act as the main point of contact for Asset Operations and Operational Planning.

This role is based at our TNCC in Warwick for 2 days per week, with the opportunity to combine with home working in line with our hybrid working policy.

What you'll need

We’re looking for someone with expert Excel and Power BI skills and ideally experience utilising a CRM system.

With excellent organisational, analytical and problems skills and the ability to assimilate information and communications in a quick and smooth fashion, you’ll possess strong stakeholder engagement skills.

Knowledge of the services carried out within the TNCC would be advantageous, as would knowledge of the technical terms used in the Control room.

You’ll be able to understand service levels for insight delivered by ourselves and our stakeholders, and have demonstrable evidence of developing and delivering performance related measures from data sets.

What's in it for you?

You’ll receive a competitive salary between £40,700 - £47,800 – dependent on capability

• Annual Performance Based Bonus
• 26 days annual leave, plus eight statutory days 
• The option to buy additional or sell holiday days 
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%
• Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to a numerous apps which support health, fitness and wellbeing.

More Information

The closing date for this vacancy is midnight on 18th January 2026. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date.

Interviews will be held w/c 26th January 2026

In most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

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