Colleague Communication & Engagement Specialist - ET
About us
At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Colleague Communication and Engagement Specialist (ET) and find your superpower.
National Grid is hiring a Colleague Communication and Engagement Specialist (ET). This Full-Time Contract role is located in our Warwick, UK office, with hybrid working.
Job Purpose
The Colleague Communication and Engagement Specialist for Electricity Transmission (ET) is responsible for helping to deliver colleague communications across the ET business. This role will be part of a team helping to bring our purpose, vision, and values to life across the ET business.
What you'll do
• Draft, implement and measure colleague communications and engagement plans for issues, projects and programmes within Electricity Transmission.
• Draft and edit messages and produce engaging content for business-wide and local employee communications channels, including blogs, Grid:home copy, Viva Engage posts, Q&A materials, Teamtalk packs, telephone and video scripts and presentations.
• Work closely with public affairs and media colleagues to develop lines to take for leaders on emerging issues.
• Bring the purpose, vision and values to life for all colleagues, at all levels, in all roles, with the creation of engaging, insightful, informative and relevant multi-channel content.
• Work with the wider Colleague Communication & Engagement team to plan and prioritise activity, clarify appropriate messages, carry out effective measurement and work on campaign activities.
• Under the guidance of the Senior Colleague Communication & Engagement Manager work with appropriate business contacts to understand their employee communications requirements and priorities, taking the necessary steps to make sure that meaningful contact and involvement takes place at the appropriate level.
• Develop and manage the Colleague Communication & Engagement calendar to ensure alignment and consistency (air traffic control) of message and timely delivery among audiences, avoiding duplication and overload.
• Manage and develop colleague communication channels as required by ET’s Colleague Communications and Engagement Manager.
• Support the Senior Colleague Communication & Engagement Manager with the business leadership engagement programme, (including the leadership conferences, town halls and events), working on the delivery of content and organisation for the events and attending meetings when required.
• Work with the wider Corporate Affairs teams on campaigns, projects, announcements and issues, producing clear and compelling colleague communications content.
• Stay abreast of key colleague communication and engagement innovation and best practice.
About you
Experience and knowledge requirements:
• Educated to degree/postgraduate degree level or a qualification in journalism.
• Ability to work out of office hours when required.
• Experienced and skilled writer, including developing creative multi-channel narrative that engages a wide range of audiences.
• Knowledge and experience in copywriting, editing, print, video, social media and web production for business communication.
• Experience of producing high quality content for a range of channels including digital, comfortable writing for the intranet and Yammer.
• Proven ability to develop and implement colleague communications and engagement, plans and campaigns.
• Knowledge and experience of all aspects of the colleague communication mix, including objective/outcome setting, planning, channel usage, research and measurement.
• Experience of working on and delivering leadership events, from logistics to content creation and where required working with third party suppliers.
• Experience of providing colleague communications support for issues and projects.
• Ability to translate financial, customer, HR and performance messages for internal, field-based audience.
Capability Requirements:
• Strong writing and editing skills
• Strong digital content and channel skills.
• Ability to produce high quality content within tight timescales and under pressure.
• Creative and innovative and demonstrates the ability to adapt the content and style of communication messages to appeal to specific audiences.
• Team player with excellent interpersonal skills, able to actively build and maintain strong working relationships at all levels within the designated business area.
• Self-starter, comfortable working in a fast-paced environment.
• Demonstrates the ability to identify and establish the communication needs of the business by digging deeper, asking probing questions and challenging initial responses.
• Ability to manage and prioritise competing communications challenges and issues.
• Able to listen and understand the business themes, trends or consequences of a situation, develop and implement appropriate employee communications plans through effective channels.
• Proven experience of working with senior managers within a large, global organisation with a multi-stakeholder environment.
More Information
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What you'll get
- Base compensation up to £57k
- 26 days holiday
- A generous pension scheme
- Plus many other benefits
We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.