AO Performance Improvement Manager

A value position with a high-level focus, critical for the delivery of business targets.

As the Process Improvement Manager, you’ll take the lead in fostering a culture of continuous improvement within National Grid’s Asset Operations (AO) business. This involves leading an established centre of excellence team dedicated to this purpose. Aligning with the Asset Operations Opex Plan, you will deliver initiatives that demonstrate efficiency to meet our objectives. Additionally, managing and executing projects aimed at creating value across the business.

Utilising business insight and analytics, you’ll confidently present to senior stakeholders the business cases to drive improvement and value. You will collaborate closely with the whole business to identify areas requiring intervention for improvement, manage business wide improvement schemes like “Improve AO”, “AI Hackathon” and champion transformation initiatives. Moreover, you’ll provide valuable coaching and mentoring support for improvement projects within AO. You will actively contribute to process development and improvement initiatives, while also leading and supporting improvement projects, collaborating with leaders and teams to implement continuous improvement behaviours, methodologies, and tools for sustained progress.

National Grid’s Asset Operations business maintain the high voltage electricity network in England and Wales. That includes c.4,500 miles of overhead line, about 900 miles of underground cable and more than 300 substations.

This role is based out our Warwick offices, and we’d hope to see you at least two days per week but you’re welcome to be in the office more often if that would work best for you. We’re happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!

What are the requirements?

The ideal candidate for this role should possess a solid background in leading business improvement initiatives with strong leadership skills. Be a self-motivated individual who can operate autonomously and use their own initiative. You should have a strong commercial acumen and a track record of delivering tangible value and business improvements. A qualification in Lean Six Sigma or a similar improvement methodology is preferred but not essential. Proficiency in data management and manipulation is essential. Excellent interpersonal skills are crucial for building robust relationships and effectively engaging and managing stakeholders with diverse perspectives. Above all, we are looking for someone who is passionate about creating and driving value within the organisation.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What You'll Get

Salary range between £60,000 - £70,000 dependent on experience.

Plus:

• Up to 30% Annual Bonus (based on personal and company performance)
• 28 days annual leave, plus eight statutory days in addition
• The option to buy additional or sell holiday days every year
• A generous contributory pension scheme - we will double match your contribution to a maximum company contribution of 12%
• Financial support to help cover the cost of professional membership subscriptions
• Life Insurance 10 x base salary.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
• Access to apps which support health, fitness, and wellbeing.

Further Information

This is a hybrid working role with circa travel required to other sites. The closing date for this vacancy is midnight 22 October 25, with interviews due to take place w/c 27 October 25 onwards. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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