IT Project Support Analyst

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.  

To be successful we must continue to anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.  

IT and Digital works seamlessly to support and facilitate the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are pioneering disruptive changes to our industry by working with agile methodologies and adopting digital mind-sets to drive efficiency, effectiveness and bring new capabilities for our internal and external customers. 

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. This role is at the centre of facilitating the energy revolution and enabling National Grid to continue to be a leading multi-national energy company. It’s imperative that you have a passion for energy and solving the problems of today, tomorrow and beyond to ensure a secure, reliable and accessible energy system for all.  

The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team.  This role operates under a hybrid working model and is open to candidates based in the Waltham, MA office.  Hybrid work expectations are subject to business needs and company policy.

Job Purpose

National Grid is implementing its Electric Sector Modernization Plan (ESMP) to enable an electric network that supports the Commonwealth's climate, clean energy, and equity goals and delivers the fair, affordable, and clean energy transition for all our customers and communities.  The IT Project Support Analyst is part of the US IT Electric portfolio team and will serve as the operational and analytical partner enabling successful delivery of outcomes through data-driven decision making, financial stewardship, and continuous process improvement.  Reporting to the Technology Delivery Manager, this role leverages advanced analytics, automation, and AI-enabled capabilities to provide actionable insights across financial performance, resource management, and compliance. The analyst acts as a trusted advisor to delivery leadership, ensuring informed decisions are made using reliable data and forward-looking intelligence.

Key Accountabilities

• Financial and Funding Management: Support forecasting, variance analysis, spend optimization, funding risk identification, vendor cost analysis, and budget scenario modelling to help leaders understand financial performance and take timely corrective action. 

• Resource and Capacity Planning: Analyze resource demand, workforce capacity, contractor versus employee mix, skill gaps, and prioritization needs to support effective value stream planning and delivery execution. 

• Governance and Compliance: Track adherence to project governance, funding approvals, process requirements, audit readiness, regulatory traceability, and remediation activities to help ensure investments remain compliant and well-controlled. 

• AI and Automation Enablement: Identify opportunities to reduce manual effort, improve reporting quality, streamline workflows, and use tools such as Microsoft Copilot, Power BI, Power Automate, Power Apps, and other approved digital capabilities to generate insights and increase team capacity.

Qualifications

• Bachelor’s degree in business, finance, data analytics, project management, information technology, engineering, or a related field preferred; equivalent experience may be considered. 

• Experience in project analysis, project controls, finance, resource planning, governance, business operations, or portfolio support preferred. 

• Strong analytical skills with the ability to interpret data, identify trends, evaluate risks, and develop practical recommendations. 

• Proficiency with Microsoft Excel and PowerPoint required; experience with Power BI, Power Platform, Microsoft Copilot, SAP, Maximo, Jira, or other project and reporting tools preferred. 

• Ability to communicate complex information clearly and concisely to technical and non-technical stakeholders. 

• Strong attention to detail, organizational skills, and ability to manage competing priorities in a demanding environment. 

• Demonstrated ability to build relationships, influence without authority, and partner across teams to drive outcomes. 

• Curiosity and continuous improvement mindset, with an interest in digital tools, automation, AI-enabled ways of working, and business process improvement.