Operations Analyst Engineer

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Operations Analyst Engineer, and find your superpower.
 
National Grid is hiring a Operations Analyst Engineer for our Electricity Distribution (NGED) team based in Taunton, Somerset. This role offers hybrid working and will see you working in the office 3 days per week at our site in Taunton, Somerset.

About The Role

Join Our Team as an Operations Analyst Engineer at National Grid Telecoms in Taunton! 
 
Are you ready to make a difference in the UK's essential telecoms infrastructure? At National Grid Telecoms, we are on the lookout for a dedicated Operations Analyst Engineer who will play a pivotal role in ensuring our staff have seamless access to the tools and technology they need to operate effectively. This is not just a job; it’s an opportunity to be part of a mission that delivers safe and reliable energy to millions across the country!
 
Why This Role Matters: As the primary point of contact for end user device support within NG Telecoms, you will be at the forefront of maintaining smooth operations. Your expertise will enable fast, secure, and resilient communication services, directly supporting our wider mission. Collaborating with Operations Lead Specialist Engineers, you will provide technical assistance, solve customer service queries, and troubleshoot hardware and software issues.

What You'll Do

• Collaborate closely with the User Operations team, Service Desk, Field User team, and customers to resolve complex technical issues.
• Perform on-site hardware and software root cause fixes across multiple locations.
• Contribute to large-scale projects that impact both customers and staff.
• Work alongside other IT and Business departments to ensure our products and applications are fit for purpose.
• Maintain clear and accurate documentation of systems and business procedures.
• Design and deliver training materials, guiding customers and staff on best practices for using technical products and applications.
• Ensure compliance with Health and Safety regulations, including fire and emergency precautions.

About You

• Proven experience in resolving challenging technical problems.
• Familiarity with technologies that support endpoints in an enterprise environment.
• Background in a professional office setting and customer-facing roles.
• Proficiency in Endpoint Management tools such as SCCM, Intune, Autopilot, and MDT.
• Extensive knowledge of Windows 10 and Windows 11 operating systems.
• Experience with virtualisation technologies like VMware and Hyper-V.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, and LAN/VLAN/WAN.
• Programming skills in PowerShell, Batch, VBScript, etc.
• Strong problem-solving, research, interpersonal, and communication skills.
• Highly organised with the ability to work independently and as part of a team.
• Capability to meet strict deadlines and perform well under pressure.

What You'll Get

A competitive salary between £54,090 - £63,940 per annum – dependent on capability

Additional benefits:

• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%
• You will receive a bonus based on personal and company performance
• Flexible benefits such as a cycle scheme, share incentive plan, technology schemes
• Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness
• Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

More Information

The closing date for this vacancy is 26th May. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
 
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We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.
 
**Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.**