Process Manager, Process and Performance Improvement
About us
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
National Grid is hiring a Process Manager (Process and Performance Improvement), Continuous Improvement. This hybrid role can sit in either our Waltham, MA; Melville, NY; Syracuse, NY location.
Job Purpose
The successful candidate will play a key role in supporting and advancing process improvement efforts across our end-to-end compliance programs and transformational initiatives. This position contributes directly to the execution of our Gas Pipeline Safety and Compliance Strategy by identifying opportunities, supporting project delivery, and helping to embed a culture of continuous improvement throughout the organization.
Key Accountabilities
- Lead Process Improvement Initiatives
Implement cross-functional improvements across end-to-end compliance processes using process improvement tools and methods. - Data Analysis & Insight Generation
Collect and analyze operational and compliance data to identify trends, risks, and opportunities for improvement. Prepare reports and visualizations to support decision-making. - Project Coordination
Plan, track, and report on project milestones and deliverables using standard project management tools such as charters, risk registers, and communication plans. - Stakeholder Engagement
Build collaborative relationships with internal teams and stakeholders. Support communication efforts to ensure alignment and awareness of process changes. - Continuous Learning & Development
Learn and apply continuous improvement techniques. Participate in training and coaching sessions to build capability. - Support Change Management
Assist in assessing the impact of process changes and support the development of communication and training materials to facilitate adoption. - Promote a Culture of Excellence
Contribute to a team environment that values innovation, accountability, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.
Qualifications
- College degree, preferably in an analytical discipline.
- 1+ years of professional experience in process improvement, compliance, operations, or a related area (internships or co-op experience welcome).
- Foundational understanding of continuous improvement methodologies and interest in applying them to real-world challenges.
- Demonstrated ability to collaborate across functions and influence without authority to drive outcomes.
- Strong analytical and problem-solving skills with the ability to interpret data and translate insights into action.
- Effective written and verbal communication skills, including the ability to present ideas clearly to various audiences.
- Comfortable working in a dynamic environment with shifting priorities and multiple concurrent tasks.
- Passion for improving processes, enhancing compliance, and delivering value to internal and external stakeholders.
- Curious, proactive, and eager to learn—acts as a catalyst for change and continuous improvement.
- Familiarity with project management tools and techniques is a plus.
Salary
Downstate NY $90,000 - $105,000 a year
Upstate NY $74,000 - $87,000 a year
New England MA $84,000 - $98,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Nearest Major Market: Syracuse