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Manager, Performance & Strategy

Business Unit:  People Function
Requisition Number:  3999

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

 

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

 

National Grid is hiring a Manager, Performance & Strategy . This Hybrid role can sit in either our Melville, NY, Albany, NY Syracuse, NY Buffalo, NY or Millbury, MA location. 

Job Purpose

The Manager, US Learning Performance & Strategy serves as a strategic partner to the Head of US Technical Training, providing insights, analysis, and recommendations that shape strategy and drive measurable outcomes for the US TT and delivery resources.  This role develops performance frameworks, leverages data and analytics to inform decision-making, and leads process and project initiatives that enhance efficiency, effectiveness, and alignment with business goals.  The incumbent engages directly with senior stakeholders to assess current performance, identify opportunities, and influence strategic direction across the front line-operational workforce.

Key Accountabilities

  • Collaborate with senior operational and learning leaders to translate business priorities into actionable performance and improvement strategies.
  • Lead the design, execution, and continuous improvement of dashboards, scorecards, and data review to monitor performance and identify improvement initiatives.
  • Identify and lead initiatives that streamline and standardize core processes, driving operational excellence and consistency across training delivery.
  • Manages strategic initiatives from concept through delivery, ensuring strong governance, alignment to objectives and measurable outcomes.
  • Delivers high-quality performance summaries, insights, and recommendations to leadership forums, business reviews and governance sessions.
  • Develop robust business cases and investment proposals that support strategic initiatives, including those required for regulatory or rate case submissions.
  • Champions a culture of data-drive decision making, continuous improvement and strategic alignment with the US Technical Training organization.

 

Qualifications

  • Bachelor’s degree in Business, Analytics, Operations Management, Finance or related field required.
  • Master’s degree or professional certification preferred.
  • Minimum 7 years of experience in performance management, analytics, process improvement or learning operations.
  • Utility industry experience preferred.
  • Strong understanding of performance management, operational analytics, and business strategy within a large, complex organization.
  • Demonstrated ability to partner with senior leaders and influence through data-driven insights and strategic recommendations.
  • Proven experience with performance dashboards, scorecards and KPI frameworks.
  • Expertise in analytics, and visualization tools.
  • Knowledge of learning operations, workforce development and technical training preferred.
  • Familiarity with learning management systems, particularly Success Factors, and an understanding of industry best practices.
  • Skilled in project and change management, with experience delivering cross-functional initiatives.
  • Familiarity with process improvement methodologies (Lean/Six Sigma or equivalent)
  • Utility industry experience preferred.

Salary

Downstate NY: $170,000 - $200,000 a year

Upstate NY: $141,000 - $166,000 a year

New England MA: $158,000 - $186,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  
 


Nearest Major Market: Syracuse

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