Established Service Rep 1A (22)

About us

We are presently seeking Established Service Representatives for our openings in Syracuse. In addition to a starting wage of $21.81 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more.  

National Grid’s Customer Established Service Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast paced environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns.  

Under general supervision, have the ability to perform the following job duties, responsibilities, and qualifications, including without limitation: 

Duties and responsibilities:

• Speak to electric and gas trade allies (contractors)
• Residential Moves/ Connect and Disconnect
• Update/review customer information
• Utilize Company information systems to triage, track and update activities 
• Apply the prescribed company standards guides, specifications practices and procedures; 
• Perform FACTA (Fair accurate credit transactions act) requirements; 
• Issue/Reissue field orders
• Process payments
• Collection Process active collections and collection arraignments
• Triage contractor calls; 
• Issue emergency ESR; (Electric service request)
• Process ESR’ GSR requests
• Set up premise for initial connection orders 
• Process New/Upgrade/ Demolition/ Relocation of electric and gas services
• Transfer and Assign order to appropriate Job Owner 
• Administer municipal inspection process
• Maintain Multi Meter Sets/Connects
• Process Web/Email/Right Fax orders associated with initial connection orders
• Account Initiation document review process
• Review, assign and add documentation in STORMS and CSS applications
• Send all applicable forms and literature to process customer requests 
• Storm/ Outage Backup Support
• Initial Rate classification assignments
• Issue Gas/Electric Emergency Outage Orders 

Job Qualifications: 

• Must pass HireVue assessment  
• High School Diploma or Equivalent 
• Must be able to work Overtime both planned and unplanned.   
• Must be available to work any shifts including nights, weekends and holidays as needed. 
• Establish Service Representative 1A shall progress to Establish Service Representative 1B in 6 months
• Establish Service Representative 1B shall post and bid to Establish Service Representative 2