Analyst

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National Grid is hiring a Billing Analysts in Syracuse, NY.
This is a Hybrid Role - Must live within a commutable distance to Syracuse, NY

Job Purpose

Renewable energy, such as solar, wind, and hydro, has grown significantly at National Grid.  New and complex billing programs have been developed by National Grid to bill and credit these renewable energy accounts.  National Grid is seeking billing analysts to support, analyze, and report on the existing renewable energy programs, as well as design, test, and implement the upcoming new programs.

Key Accountabilities

• Prepare process workflows to show an account’s lifecycle from account initiation to account closure.  
• Document the monthly billing cycle for renewable energy accounts.  Interview end users and IT resources to develop the process flows.
• Track and monitor accounts for billing.  
• Analyze and resolve accounts that do not bill and escalate those that cannot be resolved.  
• Write reports tracking billing percentages and time to resolve.
• Analyze and track user reported issues.  Identify root cause and communicate resolutions to end-users.
• Update processes or training to prevent user issues in the future, or document needed system fixes for IT. Report on metrics.
• Create processes and controls for renewable energy credit payments. Monitor the monthly payments and controls.  Identify any issues and correct as needed.  
• Analyze and answer customer questions on payments.  Report on metrics.
• Become a liaison between the NG users, IT, and the external customers. Handle external customer escalation issues.   
• Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews.
• Create test conditions to ensure business requirements are met by the updated billing system.  Execute the test conditions and report on metrics.
• Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training.
• Create queries on a relational database to satisfy business requests or identify accounts with specific conditions.
• Keep up to date with market / regulatory developments for utilizes and renewable energies in order to ensure the optimization of best practice for National Grid.
• Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area. 

Qualifications

Knowledge & Experience Requirements:

Employees are expected to have the knowledge & experience listed below.

• A Bachelor's degree in a business, systems, or financial area; or five years of equivalent work experience in Utility billing systems.
• Knowledge and experience with an account-based billing systems, especially a utility billing system.
• Able to manage one’s own work, especially when having multiple tasks and duties.
• Utility industry experience is preferred, but not required.
• Knowledge of National Grid's business operations, company policies, and business systems preferred, but not required.
• Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
• Proficient in relational database querying techniques (SQL) desirable.
• Experience and proficiency in National Grid billing systems is desirable. 

Capability Requirements:

• Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation)
• Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case
• Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations
• Attention to Detail: Reviews accuracy of own work and checks that all details are completed
• Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation
• Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources 

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