Lead Program Manager Facilities Safety

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

National Grid is hiring a Lead Program Manager Facilities Safety. This role can sit in either our Northboro MA or Waltham MA location, but will require travel throughout the MA region.

Job Purpose

Lead the Property Services organization Safety Programs that include Emergency Action Planning (EAP), Shelter-In-Place (SIP), Business Continuity, Fire Life Safety, emergency preparedness, regulatory compliance, contractor safety oversight, and related facilities safety initiatives. Develop, maintain, implement, and continuously improve safety and emergency management programs to ensure compliance with regulatory requirements, corporate standards, and industry best practices. Act as the single point of contact for emergency preparedness, life safety compliance, business continuity planning, and corporate safety audits across the Property Services business territory in a consistent manner. Serve as key member of Facilities team, partnering across the organization to drive progress against strategic initiatives and emerging needs.

Key Accountabilities

• Translate NG US Emergency Planning policies and create Emergency Action Plan (EAP) standard operating processes and procedures for all Property Services locations, driving quality and awareness for NG stakeholders. Ensure compliance with regulations and internal standards while developing a culture of emergency preparedness. Conduct annual reviews of all EAPs and create tracking and reporting dashboards to validate compliance.

• Emergency Action Planning (EAP) will include overall program development, participant assignment, training, compliance monitoring, annual reviews, reporting, tabletop exercises, evacuation drills, stakeholder engagement, and continuous improvement activities. Ensure stakeholders are trained and have conducted exercises in preparation of emergencies.

• Create/conduct annual reviews of the Shelter-In-Place (SIP) program, including development of standard processes and procedures, identification of designated shelter locations, training and awareness activities, coordination with emergency responders, compliance monitoring, and reporting. 

• Work with Fire Wardens, Facilities Management, Communications teams, and site leadership to coordinate, manage, and execute fire drills and emergency exercises. Monitor drill performance, document corrective actions, and communicate lessons learned to improve emergency preparedness.

• Work with the US Property Services teams to translate National Grid Business Continuity objectives into operating processes and procedures. Ensure compliance with regulations and internal standards and create a tracking and reporting dashboard to validate compliance.

• Review/audit existing Business Continuity Plans (BCPs) for significant organizational, operational, facility, or personnel changes. Ensure appropriate business contacts, recovery strategies, and critical business information remain current. Coordinate review and approval with Management prior to final plan completion.

• Audit and review existing Emergency Plans, Shelter-In-Place Plans, Business Continuity Plans, processes, and procedures and seek ways to improve effectiveness, efficiencies, strengthen compliance, and enhance emergency response capabilities.

• Review all Health and Safety Plans (HASPs) as part of the approval workflow to ensure required safety accommodations, emergency response provisions, and regulatory requirements have been incorporated prior to submission to the Field Safety team for final review and approval.

• Monitor activities such as maintenance of databases, delivery of training, emergency exercises, fire drills, compliance documentation, corrective actions, program progress, and emergency planning event schedules to ensure improvements are implemented and sustained.

• Routinely review Fire Life Safety Policy to ensure alignment with government requirements and NG standards and communicate and operationalize changes as needed.

Cont'd Key Accountabilities

• Conduct periodic audits to verify facilities maintain required fire code credentials, permits, certifications, and documentation. Develop and maintain inventories of fire department lock boxes, emergency equipment, and associated building locations to support compliance and emergency response readiness.

• Conduct audits and maintain inventories of Emergency Evacuation Maps located throughout facilities to ensure maps accurately depict Emergency Action Plans (EAPs), evacuation routes, exits, Shelter-In-Place areas, and other life safety features. Establish ongoing review processes to maintain accuracy and compliance.

• Coordinate with Facilities Management and Integrated Property Services (IPS) Partner to identify, document, and maintain inventories of all confined spaces within NG facilities. Ensure compliance with OSHA regulations, permit requirements, signage standards, and inspection protocols. Conduct reviews to verify signage continues to meet regulatory obligations.

• Audit IPS Partner compliance programs and the preventative maintenance platform to verify adherence to NG policies, inspection schedules, corrective action requirements, and safety procedures. Ensure contractor-reported activities are being completed as documented and proactively address findings before they are identified by National Grid Safety teams.

• Provide business continuity management training and advice to US Property Services management in the preparation of emergency and continuity plans to ensure improvements are implemented.

• Create and implement the Shelter-In-Place program which includes but is not limited to identifying spaces within facilities, training local employees, and working with local emergency first responders to ensure program effectiveness and readiness.

• Assist with the development of the Site Staging Program and support emergency response and operational continuity objectives.

• Conduct facility safety audits to verify required building identification labels, emergency signage, life safety markings, and Automated External Defibrillator (AED) location signage are properly installed, maintained, visible, and compliant.

• Develop and maintain program dashboards, tracking tools, and compliance reports to provide visibility into program effectiveness, audit performance, corrective actions, and overall safety readiness.

Qualifications

• Degree qualified with knowledge and up to 5 years’ experience with fields relating to Business Continuity, Corporate Safety, Facilities and Emergency Planning. Demonstrates the ability to apply and modify theories and learned concepts appropriately. Demonstrates knowledge of the US utility business is a plus.
• Experience of managing the work of a project with a similar size impact and preferably a project team. Demonstrates taking specific actions to enable stakeholders in a matrix environment to effectively and efficiently to achieve goals.
• Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working i.e., taking action to avoid future crisis or create opportunities to improve existing practices.
• Detailed knowledge and understanding of the regulatory issues affecting the industry. Demonstrates the ability to anticipate obstacles and think ahead about next steps.
• Demonstrates the ability network internally and externally and to develop successful, long-lasting business relationships / partnerships with others and seeks to understand and challenge business scenarios to the benefit of all parties.
• Has proven program management ability to create, train and maintain similar programs across a large organization.
• Education: Degree preferred in Emergency Management
• A valid driver’s license is required
• Travel throughout region required.