Analyst, MA Renewable Energy Billing Analyst

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

National Grid is hiring an Analyst for our MA Renewable Energy Billing department.  This position can be located in Northborough, MA or Syracuse, NY.  

This role follows a hybrid schedule, reporting to the office on Tuesdays and as required by the department.

Job Purpose

Renewable energy, such as solar, wind, and hydro, has grown significantly at National Grid.  New and complex billing programs have been developed by National Grid to bill and credit these renewable energy accounts.  National Grid is seeking a billing analyst to support, analyze, and report on the existing renewable energy programs, as well as design, test, and implement the upcoming new programs.

Key Accountabilities

• Prepare process workflows to show an account’s lifecycle from account initiation to account closure.  Document the monthly billing cycle for renewable energy accounts.  Interview end users and IT resources to develop the process flows.
• Track and monitor accounts for billing.  Analyze and resolve accounts that do not bill and escalate those that cannot be resolved. 
• Analyze and track user reported issues.  Identify root cause and communicate resolutions to end-users.  Update processes or training to prevent user issues in the future, or document needed system fixes for IT.  Report on metrics.
• Create processes and controls for renewable energy credit payments.  Monitor the monthly payments and controls.  Identify any issues and correct as needed.  Analyze and answer customer questions on payments.  Report on metrics.
• Become a liaison between the NG users, IT, and the external customers.  Handle external customer escalation issues.   
• Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews. 
• Create test conditions to ensure business requirements are met by the updated billing system.  Execute the test conditions and report on metrics. 
• Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training.
• Create queries on a relational database to satisfy business requests or identify accounts with specific conditions.
• Keep up to date with market / regulatory developments for utilities and renewable energy to ensure the optimization of best practice for National Grid.
• Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies within assigned area.

Qualifications

• A Bachelor's degree; or equivalent work experience.
• Knowledge and experience with an account-based billing systems, especially a utility billing system, preferred but not required.
• Able to manage one’s own work, especially when having multiple tasks and duties. 
• Utility industry experience is preferred, but not required.
• Knowledge of National Grid's business operations, company policies, and business systems preferred, but not required.
• Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
• Data Visualization tools: Power BI or Tableau for KPI dashboards desirable
• Proficient in relational database querying techniques (SQL) desirable.
• Experience and proficiency in National Grid billing systems (CSS) is desirable. 
• Prompt Engineering: Understanding how to use AI tools like Copilot or Chatgpt effectively for business tasks.
• Valid driver's license required with a safe driving history that meets National Grid's Safe Driver Policy.

Capabilities

• Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation)

• Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case
• Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations
• Attention to Detail: Reviews accuracy of own work and checks that all details are completed

• Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation

• Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources

• Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation)

• Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case
• Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations
• Attention to Detail: Reviews accuracy of own work and checks that all details are completed

• Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation

• Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources

More Information