Senior Community Engagement Coordinator

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. 

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid has an inclusive culture. We are committed to creating a work environment where everyone feels respected, valued and empowered to reach their full potential. Our mission is to build a business that represents, reflects and celebrates the cultures and communities we serve.

National Grid is seeking a Senior Community Engagement Coordinator to support the Baystate North region, based in North Andover, MA.

Job Purpose

Join a dynamic team at the center of our communities and help strengthen meaningful connections with customers and municipalities. National Grid is seeking a Senior Community Engagement Coordinator to support the Baystate North region, based in North Andover, MA.

An ideal Community Engagement Coordinator brings strong organizational skills to support our annual outreach plan, sponsorship campaigns, and emergency storm response. In this role, you’ll be an excellent communicator and responsive spokesperson, helping to build and sustain trusted relationships with municipal and community leaders.

We’re looking for a self-motivated professional with strong writing skills, who enjoys engaging with others, solving problems of all sizes, and delivering effective outcomes for our customers. This is an opportunity to contribute fresh ideas and a strong sense of purpose in support of our mission: we bring energy to power possibilities.

Key Accountabilities

•    Evaluate corporate sponsorships and recommend investments aligned with NE business goals and community priorities. Champion local presence and social impact, leading initiatives that elevate our reputation and deepen community relationships. Own the strategy for regional programs—Week of Service, Earth Day, Customer Assistance events, annual ERP Meeting, and local volunteering—ensuring meaningful participation, measurable outcomes, and strong stakeholder partnerships. Publish monthly donation report to internal team utilizing Cybergrants.
•    Manage database of critical contacts for police, fire, and municipal officials. Communicate updates to Central Dispatch, and distribute regulatory communications, as requested by our NE business partners.
•    Develop trusted relationships in your assigned communities by engaging with local officials, resolving constituent concerns and supporting projects for National Grid’s NE business units – Gas and Electric Operations, Customer, Network Strategy, Distributed Generation, etc.
•    Serve as a key contributor during emergency events, coordinating municipal notifications, storm role activations, and emergency planning reporting. Support Community Liaison and Municipal Room operations and ensure on-site presence when activated.
•    Bring your data skills to elevate our understanding of customer segments, community profiles, and operational impacts. Helpful system knowledge: CSS, Maximo, Cybergrants, Everbridge, Excel, Power BI, Copilot AI.
•    Provide special project support and backfill team roles, as needed.
•    Promote, comply and engage in safe work practices while adhering to National Grid values, internally and externally.

Qualifications

•    3+ years of relevant professional experience and/or bachelor’s degree in energy, communications/marketing, business, or a related field.
•    Chief of Staff skills with the ability to plan and execute events, elevate constituent concerns, and manage team deliverables on strict timelines.
•    Collaborative, energetic style with excellent organizational and communication skills including an enthusiastic attitude to Make It Happen.
•    Demonstrated ability to challenge processes and use knowledge or trends to look at current situations. Make yourself available for our communities, especially during critical periods (e.g., business emergencies, seasonal storms.)
•    Minimum of two days per week in office, and occasional after-hours participation at chamber or community events.
•    Valid driver’s license required.

More Information

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