Senior Analyst, Technology Operations and Service

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

National Grid is hiring a Senior Analyst, Technology Operations and Service. This hybrid role sits in our Melville, NY location.

Job Purpose

We are seeking a highly skilled and motivated Analyst to join our team. The ideal candidate will have a strong background in data science, business analytics, with basic, or more, understanding in AI and machine learning projects. This role involves leading AI initiatives, developing and maintaining automations, agents and dashboards. As well as collaborating with stakeholders to enhance user experience with a strong focus on compliance to regulatory rules for the Gas Business.

Key Accountabilities

• Lead research and development for AI projects, focused on pipeline safety and compliance.
• Evaluate and test Copilot, Azure Services, and other AI tools to identify opportunities for automation and cost reduction.
• Contribute to project planning, documentation, and Agile delivery processes to ensure timely execution.
• Utilize Microsoft Power Platform tools including CoPilot Studio, Power Automate, PowerBI, and Power Apps.
• Strong proficiency in data analytics, data science, and the tools used to drive insights and decision-making.
• Develop and validate proof-of-concept solutions using AI technologies to improve safety and operational efficiency.
• Design, build, and maintain Power BI dashboards and metrics for senior management.
• Collaborate with stakeholders to gather requirements and enhance the user experience and functionality of Power Apps and Agent-based solutions.
• Deliver training and provide support to team members on Power Platform tools and digital solutions.
• Develop and present digital products through the Microsoft Power Platform that deliver metrics, KPIs, reduce fines and incidents, and increase safety, while proving the value add to senior management.
• Maintain and continuously improve solutions by monitoring performance, user adoption, and implementing enhancements to strengthen compliance and reduce risk.
• Integrate AI into digital products and company workflows to streamline repetitive tasks.
• Build and maintain databases, automation workflows, SharePoint websites, and applications that deliver key business information.
• Support AI governance, risk management, and compliance practices to ensure ethical and responsible use of AI solutions.

Qualifications

• Bachelor of Science in Business Analytics, Computer Science, Applied Mathematics, Engineering, or related field.
• Familiar with AI and machine learning tools.
• Knowledge of SQL, Python, and other data analysis tools.
• Familiar with Azure platform and Microsoft Power Platform.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines.
• 2+ years of experience