Accounts Receivable Finance Assistant

The energy transition is critical to delivering a net zero carbon future and National Grid Electricity Distribution (NGED) is right at the heart it. As a nation, we’re working towards the goal of net zero carbon by 2050. At National Grid, we’re committed to helping Britain reach this target by building a cleaner, greener energy system. But we can’t do this alone. We're looking for people who are brimming with enthusiasm and bursting with ideas to help us build and run a cleaner energy system for the future. So, join us as a Accounts Receivable Finance Assistant and find your superpower. 

We are looking for 1x Full-Time (37 hours Monday-Friday) and 1x Part-Time (22 hours Wednesday-Friday) Finance Assistants to support both Payments and Invoicing activities across our AR function. You will be allocated and permissioned to either the Payments team or the Invoicing team at any one time. Colleagues may rotate between the two areas where required for business need or development, following the necessary access changes and training.

As part of the Accounts Receivable team, you will play a key role in delivering a professional and efficient service to both internal and external customers of National Grid Electricity Distribution (NGED).

This role is based out of our Plymouth office, and we’d hope to see you in the office full-time to complete your training. Thereafter, we are happy to accommodate hybrid working with circa 2 days in the office per week. We’re also happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!

What You’ll Do:

Payments (Payments Received)

• Process a high volume of payments (BACS, credit/debit cards, cheques, direct debits).
• Process refunds for duplicate payments, cancelled work, errors, etc.
• Match and allocate debits/credits accurately and promptly.
• Investigate and resolve daily suspense items and highlight any fraudulent activity.
• Upload files and manage data interfaces between NGED systems, resolving any errors.
• Understand and reconcile debtor‑ledger entries on a daily and month‑end basis.
• Prioritise workload to meet daily and monthly targets in a high‑volume environment.
• Collaborate with internal teams and external customers to resolve queries and maintain service excellence.

Invoicing

• Generate invoices, credit notes and refunds for new supply connections, alterations, upgrades, telecoms contracts and property‑interface billing.
• Maintain and update customer master‑data accounts.
• Investigate and resolve customer queries, communicating clearly and promptly.
• Upload files and manage data interfaces, ensuring error‑free transmission.
• Manage debtor‑ledger entries, including month‑end reconciliations and cash‑sale transaction matching.
• Apply and manage VAT queries in line with current regulations.
• Administer billing transactions using NGED’s internal engineering system.
• Prioritise workload to meet daily and monthly targets and work collaboratively with internal and external stakeholders.

What You’ll Have:

• Proven experience in a high‑volume finance or accounts‑receivable environment.
• Strong written and verbal communication skills; able to build professional relationships with customers and colleagues.
• Confident, self‑motivated and able to work both independently and as part of a team.
• Excellent organisational ability with a track record of prioritising tasks and meeting deadlines.
• Proficient in Microsoft Office, especially Excel; experience of finance systems is an advantage.
• Good knowledge of accounts‑receivable processes and awareness of relevant HMRC or statutory regulations is desirable.
• Collaborative mindset – teamwork is essential to achieve shared goals and maintain service excellence.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What You'll Get:

Up to £35,283 depending on experience.

As well as your base salary you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
 

You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information:

This is a hybrid working role from our Plymouth office and we’d hope to see you in the office full-time to complete your training. Thereafter, we are happy to accommodate hybrid working with circa 2 days in the office per week. 

The closing date for this vacancy is Midnight 8 April, and we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. 

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About Us:

National Grid Electricity Distribution (NGED) is the regional electricity distribution division of National Grid.

Formerly known as Western Power Distribution, the UK’s largest electricity distribution network serving 8 million customers in the East and West Midlands, Southwest and Wales, delivering essential power to millions of homes and businesses across its regions.

With a distribution area of 550,000 square kilometres, it’s 6,600colleagues are committed to providing a safe, stable and reliable electricity supply and ensuring the highest quality of customer service.