Service Rep Helper-Temporary (2)
About the position: National Grid is presently looking for 2 TEMPORARY candidates to fill a Service Representative Helper position in our Buffalo location, at a starting hourly rate of $32.55.
Under general supervision to read customers' meters as assigned and record using a variety of media; upload/download meter reading data in Itron; read and reset demand registers; report all inactive meters showing use and obtain name and previous address of user, if possible; report all defective meters and irregular conditions; report all suspected theft; list all skipped readings and retrace route to pick up skips. May also be utilized as a rider for designated two-person areas; assist with higher level metering services work and deployed for emergency work to stand by down wires.
Specific duties include, but may not be limited to, the following:
- Drive and operate Automated Meter Reading equipment and upload/download data
- Ride along as second person in designated Metro areas
- Report unusual conditions
- Reset demand meters and install reset seals
- Install temporary meter seals
- Verify meter number and read
- Check multiplier and constant
- "Read meter only" type service orders, i.e verify meter number, check estimate read
- AMR/ ERT functional check (Read One)
- Guard down wires during storms following initial identification.
Job Qualifications:
- Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy.
- Must have a high school diploma or GED
- Must pass validated aptitude test
- Should possess the ability to handle customer contacts satisfactorily and be capable of moderately strenuous work with aptitude for some phase of operational activity.
- Must have good safe work ethic, good communication skills and commitment to customer service
Note: This is a non-progression job.
NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.
Salary:
- $32.55/Hr
Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Nearest Major Market: Buffalo