Senior Specialist, Technology Operations and Service 1

About us

National Grid is hiring a Senior Technology Specialist for our Technology Operations and Service department in Buffalo, Albany, Syracuse and Pottsdam locations.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. 

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Operations Support Specialist plays a critical role in supporting field operations, supervisors, and staff by ensuring seamless onboarding, training, IT support, equipment management, and system utilization. This position is responsible for maintaining operational efficiency through proactive support, training development, system testing, and compliance tracking across multiple platforms and business functions.

Key Accountabilities

Training:

• Learning Link Support – Assisting with platform issues, managing tickets, and tracking overdue training.
• Rollcall System Support – Assisting with user access, training management, and issue resolution within the Rollcall platform.
• Ability to develop training guides and materials for business applications to facilitate user understanding and efficiencies
• Crew Accounting Training – Educate field crews on proper procedures for accurate accounting entries

  IT:  

• OH Department IT Support – Providing device support for laptops, iPads, iPhones, and other equipment used by team members.
• Mobile Device Deployment – Overseeing the setup and distribution of iPads, iPhones, and other mobile devices.
• Mobile Device Training – Conducting training on effective use of mobile devices and related applications
• Accounting Discrepancy Resolution – Investigate and ensure quality control for accounting inconsistencies

Safety Equipment Management:

• Oversee purchasing, configuration, and tracking of internal equipment to ensure compliance (e.g., AEDs, Burn Kits, Load Busters, rubber goods, grounds, hot sticks).
• Prescription Eyewear Program: Administer scheduling process  

Fleet:

• AVLS equipment outage report - Preparing monthly reports and tracking the vehicles that require Code blue or AVLS tracking (Tickets for vehicles not responding to AVLS, coordinate Code Blue testing locally)  
• Fleet Utilization - Monthly reports and work with supervisors to make sure vehicles/equipment are being charged appropriately 
• Class A License training scheduling
• Monthly DVIRs  

Qualifications

• Strong technical background in IT support and training. 
• Extensive understanding of Operational processes with a comprehensive grasp of day-to-day workflows
• Knowledge of National Grid's business operations, company policies and practices. 
• Proficient in relevant software, e.g. Microsoft Office products (Excel, Word, PowerPoint). SAP 
• Strong Leadership skills; team building skills 
• Excellent communication and interpersonal skills. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Valid driver's license and willingness to travel. 
• Analytical Thinking 
• Attention to Detail 
• Ability to interact seamlessly with technical IT and non-technical staff. 

More Information

Salary:

$99,000 - $116,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based 
scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop 
and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be 
assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment 
regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, 
gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status 
in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for 
individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the 
hiring process and during employment. National Grid complies with all applicable federal, state, and local antidiscrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all

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