Consumer Representative A

About the Position: 
We are presently seeking a Consumer Representative A for an opening in Buffalo, NY. In addition to a starting wage of $38.43 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision in the Regional Account Services (RAS) department, to develop knowledge of and become familiar with all types of electrical applications to all our largest customers, including municipal and managed accounts.

 
Position Responsibilities (including but not limited to):
 
As proficiency progressively increases, to perform such duties as:
 

• Promote the extension or construction of electric facilities including all necessary negotiations with customers and property owners.
• Maintain sales contacts with builders, electrical trade, and allied organizations.
• Advise customers in the proper application of their electric service.
• Call on customers as assigned, to determine applicable rates, coding, accuracy of meter readings, and explain customers' bills.
• Expedite the sale of electricity by obtaining and furnishing, to other departments, the necessary information to provide the service to customers.
• Prepare and submit required sales reports and correspondence.
• Assist in the promotion, preparation and presentation of programs at sales promotion meetings with customers, trade allies and employees.

To be a considered candidate for this position, applicants should possess the following qualifications and competencies:

1. Strong Foundation in Electrical Systems
   Applicants must demonstrate a solid understanding of direct current (DC) and alternating current (AC) electrical principles, including the generation, transmission, and distribution of electricity. Familiarity with voltage, current, resistance, and power relationships in electrical circuits is essential.
2. Knowledge of Utility Operations and Safety Protocols
   Candidates should be well-versed in the operational responsibilities typical of utility professionals. This includes adherence to safety procedures, system operation standards, and emergency response practices. The ability to interpret electrical diagrams and utilize communication and control technologies is required.
3. Experience with Electrical Components and Equipment
   Applicants must be able to identify and explain the function of key electrical system components such as transformers, circuit breakers, switches, and relays. A working knowledge of how these components interact within power systems is necessary for maintenance and troubleshooting tasks.
4. Understanding of Protection Schemes and Grounding Techniques
   Candidates should have experience with electrical protection strategies and grounding principles. They must be capable of analyzing system behavior during fault conditions and applying appropriate protective measures to ensure safety and system integrity.

Job Qualifications:
 

• A two-year degree in Electrical Engineering/Power Technology, Mechanical Engineering Technology from an accredited college or university is preferred.
• High School Diploma or equivalent is required
• Valid driver’s license required.
• Satisfactory completion of high school algebra and trigonometry; in addition an acceptable working knowledge of the elements of polyphase electrical theory. The Company may require that the applicant demonstrate that the employee does, in fact, possess this required level of knowledge.
• Ability to speak before groups.
• Adaptability for sales promotion; must have suitable character, appearance and personality required for successful sales contacts. Adaptability for sales promotion to be determined by patterned interview.
• May be required to work irregular hours, especially during periods of extreme inclement weather.
• Must maintain a personal appearance suitable for sales promotional contact work.
• May be required to provide personal transportation subject to reimbursement on a mileage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all requirements for driving the vehicle.

NOTE I: After a period of eighteen (18) months, if the employee has acquired sufficient experience to perform all the above indicated duties in a satisfactory manner, the employee will be promoted to Consumer Representative "B"
 
NOTE II:  After completion of four (4) years of satisfactory service as Consumer Representative "B", the employee will be promoted to Consumer Representative "C".