Supervisor, Customer Meter Services

About us

National Grid is hiring a Supervisor for our Gas Field Operations Department in Brooklyn, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Supervisor is responsible for the safety, reliability, security, and integrity of the gas distribution system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with company, departmental and regulatory policies, procedures and statutory requirements.

 Supervises both internal and contracted personnel to assure the timely and cost-effective completion of work within the area of responsibility.

Key Accountabilities

• Supervise a workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
• Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost. 
• Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.
• Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
• Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
• Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
• Monitor the performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.
• Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid delivers against service level agreement.
• Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.

Qualifications

• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.
• Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal.
• Bachelor's Degree or at least 5 years of relevant work experience.
• A valid driver's license is required.

More Information

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