Senior Supervisor, Gas Metering Operations

About us

Every day, we deliver safe and reliable energy to homes, communities, and businesses. We are there when people need us the most, connecting them to the energy essential for their daily lives. As the pace of change in our industry and society accelerates, our expertise and proven track record uniquely position us to shape a sustainable energy future.

To be successful, we must anticipate our customers’ needs, reduce the cost of energy delivery today, and pioneer the flexible energy systems of tomorrow. This requires us to deliver on our promises while continuously seeking new opportunities to grow both personally and as a business.

National Grid is hiring a Senior Supervisor for our Gas Meter Operations department. This position can be based in Brooklyn, NY.

Job Purpose

The Senior Supervisor is accountable for the safe, reliable, and efficient delivery of gas meter operations programs. This role provides visible leadership to a diverse union workforce, promotes employee engagement and accountability, and ensures work is executed in accordance with regulatory requirements, operational standards, and National Grid safety policies. The Senior Supervisor also coordinates with internal and external stakeholders to achieve program commitments, service-level expectations, and continuous improvement objectives.

Key Accountabilities

• Lead, coach, and engage a diverse union workforce by establishing clear expectations, monitoring performance, recognizing contributions, and addressing attendance, conduct, and work-standard concerns in a timely and consistent manner.
• Promote a strong culture of safety and maintain accountability for protecting employees and the public by reinforcing National Grid policies, conducting meaningful safety engagements, and ensuring timely corrective action when risks are identified.
• Serve as the primary point of contact for internal stakeholders and external agencies, providing timely communication, resolving operational issues, and ensuring service-level commitments are consistently achieved.
• Plan, coordinate, and oversee gas meter operations programs, including the installation, testing, operation, repair, and maintenance of gas meters and associated electronic instruments and devices.
• Develop and sustain effective partnerships with Gas Operations, Customer Metering Services, Engineering, and other key stakeholders to coordinate dependencies, remove barriers, and deliver program objectives.
• Oversee contractor, vendor, and consultant performance to ensure alignment with approved scope, schedules, contractual obligations, operational requirements, and expected outcomes.

Supervisory/Interpersonal- Experience Required

• Ability to work cooperatively across diverse teams.
• Building and maintaining a network of relationships.

Qualifications

• Bachelor’s degree preferred, high school diploma required
• 5+ years of related work experience in gas operations required
• Strong technical proficiency in gas meter testing and measurement preferred
• Solid understanding of tools and testing equipment utilized for gas meter testing required
• 5+ years of experience in leading a team involved in transactional operations services required

• Strong operations experience supervising local union employees

• Proficiency in using computers and data analysis, and familiarity with various Microsoft applications required
• Valid driver’s license required

More Information

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