Employee Relations Coordinator

About the role

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark.

So, join us as a Employee Relations Coordinator and find your superpower.

National Grid is hiring a Employee Relations Coordinator  to provide Proactive coordination and data support to Employee Relations & Case Management team and to ER activities.  

Within the role you will be supporting employee processes (such as Disciplinary, Grievance; Performance Improvement, Discrimination Bullying & Harassment, Absence) across National Grid Electricity Distribution.  Assisting the team to ensure that Investigations/meetings are arranged promptly, that accurate notes are produced and that all data reporting is accurate and enables consistent business decisions to be made.

We offer flexible hybrid working arrangements. We’d hope to see you in our Bristol office one or 2 days a week, or alternatively we have base sites in Cardiff, Birmingham, Worchester if these locations are nearer,

There also may be some adhoc travel to different sites.

What you'll do

• Provision of tier 1 advice, directing customers to the correct channel and policy
• Administer all invites, letters and documentation relating to ER processes
• Obtain and organise meetings for Decision Makers and investigation managers for processes as required, ensuring speedy deployment to ensure processes are expedited.
• Arrange meeting rooms as appropriate for meetings/processes, ensuring all parties are informed of venues and times
• Understand company policies/processes to advise on the appropriate early course of action (e.g. where to start in the relevant procedure) and /or refer to ER advisors/specialists as necessary.
• Support processes as Notetaker and updating data recording to ensure compliance with SLA’s
• Ensure monitoring of timescales and reviews in cases where appropriate
• Work with ER team to ensure appropriate Managers are sourced for ER processes on a timely basis.
• Ensure investigation reports are retained and saved accordingly checking for completeness of documentation.
• Monitoring the investigation timeline, escalating within the ER team as appropriate
• Ensure all files/documentation are complete and contain all of the relevant documentation and that they are retained securely, in an organised manner on SharePoint
• Administer scheduling activity and related admin for all cases/processes
• Ensure HRIS is audited and updated regularly and there is clarity around which documents are to be saved and retained
• As required, source and organise documents for inclusion in Employment Tribunal bundles and Data requests.
• Attendance at ER & Case Management team meetings
• Actively manage own personal development
• Lead minor project work across the team as appropriate when requested

What you'll need

• Proven ER advisory experience in order to understand the context of the work being coordinated
• Excellent organisation skills, data reporting and manipulation skills.
• An understanding of and ability to interpret company policies, especially those most pertinent to case activity/employee conduct (such as Disciplinary, Code of Ethics, Grievance, Performance Improvement, Managing Sickness Absence, Respect at Work etc.)
• Excellent customer focus, ensuring that all key stakeholders are kept informed of processes and that we are driving improved results for customers
• Awareness of GDPR and confidentiality in all ER matters
• Skilled with Word; PowerPoint and Excel; SharePoint, outlook applications & familiar with HRIS applications
• Ability to run and interpret reports for specified requirements.
• Organised and attentive to detail, ability to multi-task and prioritise as required
• Evidence of ER advice experience, gained in a complex environment.
• Exceptional organisational experience including using systems and tools to support efficient working.
• Working experience SharePoint and HRIS applications. 
• Understanding of HR practices and processes

What you'll get

A competitive salary between  £36,343 - £39,549 per annum– dependent on capability.

As well as your base salary, you will receive a bonus of upto 12% based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States.
As one of the largest investor-owned energy companies in the world, National Grid is at the centre of a clean, fair and affordable energy future, where tackling climate change and reaching net zero is a key priority. 

More Information

This role closes on 24th April 2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.