Supervisor, Customer Meter Services
About us
National Grid is hiring a Supervisor for our Customer Meter Services department on Long Island, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry.
To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
The Supervisor of Customer Meter Services is responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and National Grid requirements. Responsible for supervising personnel in either the Field Operations or CMS team to ensure the safe and reliable maintenance and operation of the gas system, productively and cost-effectively.
The successful candidate must be prepared to work all shifts, weekends, and holidays. The successful candidate is expected to be on-call schedules and ready to respond to emergencies.
Key Accountabilities
- Ensure the safety, reliability, security and integrity National Grid's gas and our gas customer's premises, consistent with Company goals, objectives, and policies, in full compliance with existing and future governmental codes and regulations.
- Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities.
- Lead, supervise and motivate a culturally diverse workforce through coaching, counseling, and team building to effectively and efficiently accomplish assigned and emergency job tasks.
- Effectively implement policies and procedures that ensure public safety, maximize customer satisfaction and fulfill statutory requirements while meeting or exceeding performance incentives.
- Ensure employee and job site safety through field observations and inspections of crews, equipment, and work sites.
- Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully complaint within budgetary limitations.
- Initiate and institute corrective actions and process improvements.
- Utilize labor relations skills in order to administer and interpret contract language and resolve discipline cases and grievances.
- The supervisor is expected to take and pass all Operator Qualifications for Gas Field Operations similar to the field force that they would be supervising.
Qualifications
- Bachelor's degree and/or minimum 5 years of operations-related work experience is required.
- Prior supervisory experience with Field Operations, Customer Meter Services, Construction/Contractor Oversight, Complex Construction, Instrumentation & Regulation or a related field is preferred.
- Advanced education and/or degree are considered a plus.
- Technical knowledge of the das transmission and distribution system and experience with gas construction, maintenance, and service practices.
- Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.
- Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal.
More Information
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Downstate NY Salary: $117,000 - $137,000 a year
Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty