Consumer Representative A (Commercial Connections)

Job Responsibilities:

We are presently seeking 2 Consumer Representative A's (Commercial Connections) for openings in Albany. In addition to a starting wage of $39.62 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision in the Electric Connections department, to develop knowledge of, become familiar with, and assist in: the fulfilment of customer applications for new and upgraded electric service requests, general inquiries and special service requests in accordance with the Company’s tariff, the active management of customer requests throughout the Company’s end-to-end electric service delivery process in a manner that will need or exceed customer expectations.

As proficiency progressively increases, perform duties such as:

• Act as the customer or trade ally’s primary point of contact for assigned customer requests
• Respond timely and effectively to customers, trade allies and other business units to resolve issues and ensure actions and orders are fulfilled and delivered against service level agreements
• Actively monitor and maintain work queues and review customer documentation for completeness, in accordance with Company and Department policies, procedures and service level agreements
• Determine applicable tariff rules for assessing customer rates and cost responsibility; prepare flat rate Contribution in Aid of Construction (“CIAC”) estimates and reconciliations
• Coordinate and deliver electric service request agreements, tariff forms and associated non-utility billing estimate quotations and reconciliation invoices
• Effectively communicate Company expectations, included but not limited to customer submittal requirements, easement requirements, construction payment responsibilities and estimated design, engineering and construction schedule timeframes
• Comply with all Company, Function, and Departmental Policies and Procedures

Job Qualifications:

• Degree in business, management, engineering, project management, technology or other related discipline; or at least 2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred)
• High School diploma or equivalent required
• Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of knowledge
• Ability to effectively communicate in writing and verbally below groups
• Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines
• Ability to take personal responsibility for correcting problems promptly
• May be required to provide and use personal transportation subject to reimbursement on a milage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all Company requirements for driving at work.