About us

National Grid is hiring a Lead Business Strategist for our Digital Strategy  department in New York or Massachusetts.                                                

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. 

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Digital Business Strategist is responsible for supporting the business and operations work stream within a multi-disciplinary digital product team structure. They partner closely to execute several activities, such as identifying assumptions, building the value case, defining the future-state process vision, executing change management plans, etc.

Key Accountabilities

• Lead business capability assessment, design, alignment and roadmapping for product line with cross-functional teams
• Construct business case, including value projections and detailed investment estimate; ensure these are aligned with product definition
• Track objectives and key results to assess benefit realization of products
• Proactively identify riskiest assumptions and support product team in designing and executing experiments to increase confidence in business case assumptions
• Support business/operation work stream team, participating in Agile sprints during full product roadmap
• Define future-state operations solution (process, org change), including detailed current state-process and future-state process documentation
• Accountable for change mgmt. and product roll-out plan, with help from the change mgmt. team as needed
• Implement marketing, sales, business development, user acquisition, and user support strategies
• Provide support to product & technical workstreams (e.g., RFP support, stakeholder mgmt., value alignment, IT governance, IT PMO)
• Support preparation of materials for key stakeholder readouts (e.g., Digital Board meetings) and regulatory engagements

Supervisory/Interpersonal- Experience Required

• Ability to assess and document current state operations, identify customer/user pain points, and help translate business needs into product requirements
• Ability to design future-state processes and operations that address user frictions, including articulating any changes needed to reach the future-state process
• Ability to design and run experiments to test and refine business assumptions
• Ability to build and refine a product business case, including benefits (financial, non-financial, strategic) and costs
• Ability to execute change management and product roll-out plan, including marketing, communications plan, user acquisition strategy, etc.
• For certain products: Ability to perform data analytics (includes designing and building data dashboards) and communicate meaningful insights from data
• Ability to create and present materials to senior stakeholders from different orgs

Qualifications

• Bachelor’s degree in business, technology, engineering or relevant field
• 5-8 years relevant business experience, such as product management, transformation, and strategic business planning
• Experience working on digital product teams highly preferred
• Experience designing and refining value case (e.g., financial value to the business, strategic value, etc.)
• Experience in defining, testing, and refining product assumptions
• Experience in Agile product or project management
• At least 1-2 years working with (or within) utility
• Financial modeling and value case development experience
• Knowledge of digital product implementation fundamentals and digital ways of working
• Experience in Agile product or project management
• Excellent analytical problem solving and strategic thinking skills

More Information

Salary: 

Upstate NY: $133,000 - $157,000

Downtstate NY: $161,000 - $189,000

Massachusetts: $150,000 - $176,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. 

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

#LI-KC1