PowerFactory Super User

About us

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a PowerFactory Super User to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all.

Unleash your superpower and bring energy to life.

National Grid is hiring a PowerFactory Super User for our Customer and Network Development Team based in our Warwick Head Office.

About the role

PowerFactory is a critical tool used within National Grid Electricity Transmission (NGET) for conducting Power Systems Analysis, which helps determine the requirements of both the current and future electricity network.

To ensure uninterrupted and efficient operation, it is essential that the PowerFactory software is fully optimised for the analytical needs of NGET.

This responsibility currently lies with the PowerFactory Lead User. However, due to the increasing scope and complexity of the work, there is now a need to establish an additional support role focused on PowerFactory and Power Systems Analysis to assist in delivering this vital function.

What you'll do

• Liaise with DIgSILENT about problems with PowerFactory:

This involves doing an initial examination of the problem reported. Discussing the issue with the user and collecting any data needed. Then reporting to DIgSILENT in terms that they understand and transferring the data to DIgSILENT by the agreed secure route.

Where the problem needs a patch or new version the super user should provide a workaround that can be used until the fix can be implemented and an update installed.

• Answer general queries in PowerFactory – For example: load flow convergence, problem solving; support on how to use scripts.
• Manage the user administration of PowerFactory - (adding/deleting users, archiving of old projects). They would be supported by other members team and the IT support teams in this role to make sure someone is always available, but will always lead on processes and tricky cases.
• Manage the configuration and scripts in PowerFactory.

There is a mixture of user written and externally supported (usually by DIgSILENT) scripts in PowerFactory.

User written scripts are often the best way for a user to develop a tool that meets their needs. Once they are developed and tested, they need to be managed to give all users access to the same version. The IT department process is too onerous for the management of these scripts. User written scripts become complex and critical to business processes may need to be transferred to external partners to ensure continuity of support.

• Assist users in improving business process

Providing support on how to do things more efficiently in PowerFactory making of new features (e.g. taking advantage of the parallel processing capabilities)

Assisting user in writing scripts to speed up their work and moving ideas forward to IT projects (or business projects)

• Support IT projects

IT professionals working on project need support to understand how PowerFactory works and manages data. IT also need be informed on how ET set up and use the data in PowerFactory.

Manage upgrades to PowerFactory, we will continue to need to upgrade PowerFactory on a regular basis to take advantage of new features keep within the support window.

What you'll need

• Minimum 3-5 years PowerFactory experience
• Thorough knowledge of DIgSILENT PowerFactory custom scripting
• In depth understanding of power system networks and power system analysis and modelling across a broad range of areas.
• Strong understanding of electrical infrastructure investment processes and relevant procedures in relation to network design.
• Understanding and experience of managing multi-users within a software environment.
• Experience of building and sustaining relationships within a technically- focussed environment
• Ability to present detailed technical information in a way understandable to non-technical audiences.

What you'll get

Annual salary of £54,000.00 to £68,000.00 per annum dependent on experience

• Annual Performance Based Bonus.
• 26 days annual leave plus eight statutory days.
• The option to buy additional or sell holiday days.
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%.
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it’s relevant to your role.
• Access to several flexible benefits such as a share incentive plan, and technology schemes, support via employee assistance lines and matched charity giving to name a few.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
• Access to numerous apps which support health, fitness and wellbeing.

More information

National Grid Electricity Transmission (NGET) own the electricity transmission network in England and Wales. Every time you plug in your phone or flick a light switch, we’ve played a part. Not only are we responsible for delivering energy to millions of homes and businesses, we are also driving the move to cleaner energy, and the Government’s target of net zero emissions by 2050.

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing, and improving.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

https://www.nationalgrid.com/electricity-transmission/

The closing date for applications is 22/09/25

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