Performance Administrator

About us

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a Performance Administrator and be a part of something bigger—where your unique skills and passions can make a real difference. Together, we are superpowered.

National Grid is hiring a Performance Administrator in our Customer and Network Development Team based in Warwick.

About the role

In this role you will be supporting our regional teams on project and region related data and the upkeep of core system performance data. You will also be a key part of driving the team’s messaging to bring excellent customer service to the forefront of all the work we do.

Join us now and find your superpower!

What you'll do

• Gathering information from the wider business and updating information in core systems
• Perform a technical secretary role for allocated forums/meetings in the region including action monitoring and follow-up to achieve satisfactory completion.
• Coordinate input into lessons learnt repository for your designated portfolio to ensure we look at potential improvements
• Undertake periodic reviews with key stakeholders, identify appropriate action owners within the business to embed improvements and generate communications to disseminate across Customer and Network Development (as appropriate)
• Reviewing and analysing the regional data, generating reports from core systems to aid decision making within the region and looking at continuous improvement.
• Support stakeholders across the business by driving the team’s customer service excellence messaging

What you'll need

Whilst your previous work experience is important and taken into consideration, what we are looking for in this role is someone who can drive excellent customer service. Someone who can take on the challenge of managing data whilst at the same time being able drive the messaging of the Performance Team, working alongside and supporting senior members of the wider National Grid Electricity Transmission workforce.

• Strong interpersonal and communication skills
• Proficient experience in document management, including administration of online Collaborative Project Management systems (SharePoint, etc. (or similar)
• The ability to use desktop software packages to coordinate and present management information in numerical, graphical and written formats. Also able to use packages to generate reports and interrogate data (e.g. Pivot tables)
• Knowledge of the Electricity Transmission System would be desirable

What you'll get

• Salary of £36,343.00
• 26 days annual leave plus eight statutory days, and the option to buy additional or sell holiday days
• Generous contributory pension scheme – we will double-match your contribution to a maximum company contribution of 12%
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it’s relevant to your role
• Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to numerous apps which support health, fitness and wellbeing

More information

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing and improving.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

Please follow the below link to learn more:

https://www.nationalgrid.com/electricity-transmission/

The closing date for applications is 11/08/25

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