Lead ServiceNow Engineer

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a ServiceNow Engineer and find your superpower. 

National Grid is hiring a ServiceNow Engineer - This position is based from our Warwick office however we offer flexible hybrid working options.

Job Purpose

This position will act as a pivotal technical leader for the ServiceNow deployment, spearheading initiatives in AIOps, automation, and innovative solutions that align with business objectives across the enterprise. The Lead ServiceNow Engineer will play a crucial role in ensuring the optimal design, implementation, and ongoing support of our ServiceNow platform. By leveraging advanced technologies and best practices, this role will drive operational excellence, enhance service delivery, and foster a culture of continuous improvement, ultimately contributing to the overall success and efficiency of National Grid's IT service management. 

What you'll do

Development & Integration:

• Implement scalable and secure solutions across ServiceNow ITSM and ITOM workflows.
• Design automation processes using JavaScript, APIs, and Flow Designer.
• Develop integrations with third-party platforms like Azure, CyberArk, Dynatrace, and Splunk.
• Manage Business Rules, Client Scripts, UI Actions, and Access Control Lists (ACLs).

Governance & Operations:

• Adhere to platform governance, coding standards, and CI/CD processes.
• Lead ServiceNow upgrades and manage update set migrations.
• Define and monitor KPIs and dashboards using Performance Analytics.
• Oversee user access, platform security, and compliance.

Leadership & Collaboration:

• Mentor junior developers and administrators.
• Collaborate with Business Units, IT Security, HR, and Operations to align the platform with organizational IT roadmaps.

About you

• ServiceNow Certified 
• Experience in ServiceNow engineering and solution delivery.
• Proven leadership in platform governance and architecture.
• Proficiency in JavaScript, REST/SOAP APIs, HTML, CSS, and Bootstrap.
• Knowledge of ITIL/ITSM processes and Agile/DevOps methodologies.
• Familiarity with AI/ML technologies is a plus.
• SAFe Agile Software Engineer.
• Expertise in ServiceNow ITSM and ITOM Suites, including CMDB configuration and administration.
• Experience with Discovery, Event Management, and AIOps.
• Strong understanding of integration techniques and hybrid/cloud infrastructure (Azure, AWS).
• Ability to collaborate effectively with cross-functional teams and document processes.

What you'll get

A competitive salary between £80,000 - £90,000 – dependent on capability

As well as your base salary, you will receive a bonus of up to 40% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

The closing date for this vacancy is 29th August. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

 
DE & I statement 
 

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
 
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