CNI Infrastructure Services Manager

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Infrastructure Service Manager and find your superpower. 

National Grid is hiring a Infrastructure Service Manager - This position is based from our Warwick office however we offer flexible hybrid working options.

Job Purpose

Join us as the IT Infrastructure Services Manager, where you'll play a pivotal role in shaping the backbone of our organisation's technology landscape! In this dynamic position, you'll lead the charge in designing, implementing, and managing cutting-edge IT infrastructure services that empower our operations. Your mission will be to ensure our IT systems and services are not only reliable and secure but also optimised for peak efficiency. You'll have the opportunity to inspire and guide a talented team of IT professionals, driving innovation and excellence in every project. Embrace the challenge and make a significant impact in a fast-paced, technology-driven environment!

Key Accountabilities

CNI Support

• Lead and manage the IT Infrastructure team, providing guidance and support to ensure effective 24x7 service delivery.
• Develop and implement IT support policies, procedures, and best practices to improve efficiency and customer satisfaction.
• Ensure the availability and performance of IT services through effective monitoring and change management.
• Develop and maintain disaster recovery and business continuity plans.
• Ensure compliance with relevant regulations and standards related to IT infrastructure.

Testing and Quality Assurance:

• Establish and execute comprehensive testing strategies to validate system functionality, ensuring all changes are thoroughly tested before deployment.

Roadmap Contribution:

• Collaborate in the development of the strategic roadmap for the CNI Environment, identifying opportunities for enhancements and innovations.

Stakeholder Engagement:

• Serve as the primary liaison for stakeholders regarding the CNI Environment, facilitating effective communication and collaboration.

Training and Support:

• Conduct regular training sessions for the support team to enhance technical skills and customer service capabilities

Lead and mentor a team of IT professionals, fostering a culture of continuous improvement and professional development.

About You

Experience:

• Proven experience in managing and developing Infrastructure teams.
• Demonstrated experience with managing on prem IT Infrastructure in a secure environment

Technical Skills:

• Proficiency in using and developing ITSM tools and methodologies
• Strong technical knowledge of IT Infrastructure, Systems and Networks.
• Strong change management understanding
• Strong security by design knowledge within the IT infrastructure environments.  

Knowledge:

• IT Change management and governance
• Understanding of various release methodologies (e.g., Agile, DevOps and SRE)

Interpersonal Skills:

• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Strong problem-solving skills and the ability to work collaboratively in a team-oriented environment.

This role requires a combination of technical expertise, project management skills, and the ability to engage with various stakeholders on an international level to ensure the successful operation  and management of the CNI environment

What You'll Get

A competitive salary between £60,000 - £80,000 – dependent on capability

As well as your base salary, you will receive a bonus of up to 30% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

The closing date for this vacancy is 12th September. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

 
DE & I statement 
 

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
 
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