Technical Trainer - Ops

About the role

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as an Ops Trainer and find your superpower.

National Grid is hiring an Ops Trainer in Taunton reporting into our Technical Training Delivery Manager .

As a Ops Trainer you will lead on engaging Operations training courses such as substation access, HV switching and document issue to a range of new and existing staff. Your responsibilities will include not only teaching but also collaborating on the design and development of innovative training programmes that utilise interactive blended learning solutions. You will play a key role in enhancing our training assets and facilities, working closely with subject matter experts to ensure our training meets the evolving needs of our workforce. You’ll deliver training to apprentices, new hires and internal & external operational staff. You will also facilitate assessments and observations such as Trade Tests.

If you are a passionate and experienced Distribution SAP / Engineer / Technician eager to inspire the next generation we would love to hear from you!

To thrive in this position, you should possess excellent communication and relationship-building skills, along with a background working on the Distribution Network. Experience in coaching or mentoring others is a plus. Successful candidates will receive training to enhance their presentation and training skills.

Your role will cover primarily the South West region, with occasional travel expected to other training centres such as Eakring and Tipton, and operational sites across the UK. An increased amount of travel may be necessary during your initial period of development.

What you'll do

• Deliver quality training in classroom and workshop environments.
• Assist with the design and development of technical and safety training to meet customer requirements.
• Support the maintenance of training products, ensuring compliance with internal quality assurance processes.
• Ensure training products meet relevant safety and technical requirements.
• Interact with technical experts and relevant departments to ensure training is developed to meet necessary standards.
• Review latest technical and safety bulletins to remain knowledgeable on safety training matters.
• Review lesson plans and presentations to ensure sessions are delivered to a high standard.
• Support the team by carrying out observations to identify and implement improvements.
• Ensure training equipment is maintained, calibrated, and tested as necessary.
• Conduct safety walks for areas of responsibility.
• Assess individuals carrying out practical activities to ensure they meet qualification standards.
• Work with the Design and Innovation Team to drive improvements and new products.
• Health & Safety, Safeguarding responsibilities to learners.
• Completion of accurate course reports and assessments documentation

What you'll need

• Technical Qualification - ONC/ HNC or equivalent Electrical Engineering Qualification
• Applicants should have experience of Operational work on the Company’s distribution system and will ideally hold current NGED Operational authorisations.
• Experience working in primary substations compounds, 132KV tower and experience in protection systems.
• Authorisation up to SAP level
• Sound understanding of the Distribution Safety Rules and associated Policies
• Excellent communication and time management / planning skills
• Good degree of IT skills and be conversant with Microsoft PowerPoint

It would be awesome if you had;

• Experience of managing teams or work activities
• Previous training experience, knowledge of coaching of others
• Knowledge of Safeguarding, or working with young adults previously
• NEBOSH certificate / diploma or equivalent safety qualifications

What you'll get

A competitive salary between £53,000 - £64,000 per annum– dependent on capability.

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States.

As one of the largest investor-owned energy companies in the world, National Grid is at the centre of a clean, fair and affordable energy future, where tackling climate change and reaching net zero is a key priority.

More Information

This role closes on 15th August 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.