Finance Assistant - Accounts Receivable

The energy transition is critical to delivering a net zero carbon future and National Grid Electricity Distribution (NGED) is right at the heart it. As a nation, we’re working towards the goal of net zero carbon by 2050. At National Grid, we’re committed to helping Britain reach this target by building a cleaner, greener energy system. But we can’t do this alone. We're looking for people who are brimming with enthusiasm and bursting with ideas to help us build and run a cleaner energy system for the future. So, join us as a Finance Assistant - Accounts Receivables, and find your superpower.

An exciting opportunity has arisen for a Finance Assistant to join our Accounts Receivable team based in Plymouth. This full-time role offers a hybrid working model—following successful completion of initial training—allowing a blend of office and home-based work in line with our company policy and operational requirements.

As part of the Accounts Receivable team, you will play a key role in delivering a professional and efficient service to both internal and external customers of National Grid Electricity Distribution (NGED).

What You’ll Do:

• Processing of payments including bacs, credit/debit cards, cheques, direct debits.
• Processing refunds for a range of reasons such as duplicate payments, work cancelled, payment made in error etc.
• Matching and allocating of debits/credits in a timely and accurate manner.
• Investigating and resolution of suspense items on a daily basis.
• Highlighting and resolving issues associated with fraudulent activity.
• Upload files and manage data interfaces between systems, including error resolution.
• Understanding of the debtor ledger entries, daily and month end reconciliations.
• Prioritise workload effectively to meet daily and monthly targets in a high-volume environment.
• Collaborate with internal teams and external customers to resolve outstanding queries and ensure service excellence.

What You’ll Have:

• AAT qualified or working towards (desirable) with previous experience in a high-volume finance or accounts receivable environment.
• Strong communication skills, both written and verbal, with the ability to manage customer relationships professionally.
• Confident, self-motivated, and capable of working independently as well as part of a team.
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• Proficient in Microsoft Office, particularly Excel; experience with finance systems is advantageous.
• Knowledge of accounts receivable processes and awareness of relevant HMRC or statutory regulations is desirable.
• A collaborative mindset is essential, as teamwork plays a key role in meeting shared goals and maintaining service excellence.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What You'll Get:

Up to £35,283 depending on experience.

As well as your base salary you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

Further Information:

This is a hybrid working role from our Plymouth office and we’d hope to see you in the office full-time to complete your training. Thereafter, we are happy to accommodate hybrid working with circa 2 days in the office per week. The closing date for this vacancy is Midnight 7 September. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

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About Us:

National Grid Electricity Distribution (NGED) is the regional electricity distribution division of National Grid.

Formerly known as Western Power Distribution, the UK’s largest electricity distribution network serving 8 million customers in the East and West Midlands, Southwest and Wales, delivering essential power to millions of homes and businesses across its regions.

With a distribution area of 550,000 square kilometres, it’s 6,600colleagues are committed to providing a safe, stable and reliable electricity supply and ensuring the highest quality of customer service.