Title:  Service Governance Analyst - NESO

About the Role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are seeking an enthusiastic and motivated Service Governance Analyst to support the delivery and management of our digital workplace services. This role is ideal for someone with foundational experience in IT service management who is eager to grow their skills in managing digital workplace solutions, including collaboration tools, end-user devices, and virtual desktop infrastructure.

This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key Accountabilities

1. Service governance and Coordination:
• Assist in coordinating the delivery of digital workplace solutions to ensure they meet performance and reliability standards.
• Support and govern the management of end-user devices, virtual desktops, and collaboration tools, including updates and maintenance.
2. User Support and Engagement:
• Collaborate with the support team to resolve user issues and improve support processes.
• Gather user feedback to enhance satisfaction and productivity with digital workplace solutions.
3. Basic Security and Compliance:
• Assist in ensuring digital workplace solutions comply with organisational security policies.
• Work with the IT security team to address basic vulnerabilities and manage risks.
4. Process Improvement:
• Contribute to initiatives aimed at improving workplace productivity and collaboration.
• Stay informed about basic trends and updates in digital workplace technologies.
5. Vendor and Stakeholder Interaction:
• Support the management of relationships with vendors and service providers.
• Assist in collaborating with internal stakeholders to understand their needs and support effective solutions.
6. Resource and Budget Assistance:
• Help in managing resources effectively to meet service delivery objectives.
• Assist in tracking and reporting on budget-related activities for digital workplace services.
7. Reporting and Documentation:
• Assist in monitoring and reporting on the performance of digital workplace services.
• Maintain documentation for processes and procedures related to digital workplace solutions.

About You

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Some experience in IT service management or a related role, with an interest in digital workplace solutions.

Skills:

• Basic understanding of modern workplace technologies, including Microsoft 365 and collaboration tools.
• Good analytical and problem-solving skills.
• Strong communication and interpersonal abilities.
• Ability to work collaboratively and take initiative.

Certifications:

• Basic certifications in IT service management or digital workplace technologies, such as ITIL Foundation or relevant Microsoft certifications, are a plus.

About What You'll Get

A competitive salary between £49,000 - £57,000 – dependent on experience and capability. As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.

About Us

The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers.

Join us and empower your potential, energise our team, and be part of something bigger.

Your energy, our future, together.

About The National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

More Information

This role closes on 28th July 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.