Title:  Stakeholder and Insights Manager

About the role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

We are looking for a Stakeholder and Insights Manager to join our team. They will be an excellent leader, who is passionate about developing people and driving positive change. This is a fantastic opportunity for someone, who wants to make a difference. In this role, you will get an opportunity to improve the experience of our customers, your team and stakeholders across the energy industry.

You will be based within the SEP Engagement team at NESO, which manages and contributes to the engagement and publications of the Strategic Energy Plans for NESO. With a specific focus on GWEND (Gas & Whole Energy Network Development) and the CSNP (Centralised Strategic Network Plan).

You will be responsible for leading a team of Stakeholder engagement experts who manage the engagement and publications of GWEND and contribute towards the development and delivery of the CSNP, whilst delivering an excellent customer experience, and continuous improvements to SEP engagement through the sharing of best practice. 

This role can be based from Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements. 

About us

The creation of National Energy System Operator (NESO) is driven by an urgent need to unify and optimise our approach to energy. A more integrated and coordinated strategy is needed to meet the unprecedented challenges of climate change, ensuring secure energy supply, and keeping costs manageable for consumers. 

Join us and empower your potential, energise our team, and be part of something bigger. 

Your energy, our future, together. 

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.   

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.  

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.  

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come. 

Key Accountabilities

• Manage a team of Stakeholder engagement experts, who are responsible for Gas & Whole Energy Network Development (GWEND) engagement and publications.
• Create a stimulating working environment, where each member of the team is fully engaged and knows the value they create for the organisation.
• Develop yourself and direct reports to drive performance and to create a strong career path and progression.
• Manage your work, and the work of any direct reports, in an organised and efficient way, establishing key milestones and deliverables and reporting regularly against these to ensure that work is delivered on time and to a high standard.
• Engage with internal and external stakeholders (including the Welsh and Scottish Government, Department for Energy Security and Net Zero, Ofgem and Industry), ensuring that information is presented and explained clearly and concisely.
• Contribute to the development and progression of Strategic Energy Planning. 

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who: 

• Ability to see the big picture and think strategically.
• Ability to develop self and direct reports to achieve their full potential.
• Proven experience in building high quality relationships both internally and externally and using those to achieve the required outcomes.
• Proven experience in improving customer experience.
• Ability to deliver change and mitigate complex risks for the overall benefit of NESO both internally and with our external stakeholders, in a sometimes-uncertain environment.
• Strong written and verbal communication skills, with a proven ability to communicate complex information in a way non-experts can understand.
• Whole system understanding is desirable but not essential for this role.
• Experience in gas and or Hydrogen is desirable but not essential for this role.

Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve. 

If this role sparks your interest but you’re not sure you tick every box, we still want to hear from you. 

About what you'll get

A competitive salary between £60,000 - £72,000 per annum dependent on experience and capability. As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.  

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being. 

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey. 
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table. 
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits. 
  
  

More information

This role closes on 5th October 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held on 15th October 2025. 

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.  

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. 

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