Title:  Stakeholder Comms & Engagement Officer - NESO

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

If you are passionate about net zero, enthusiastic about making a real difference to society and enjoy working in a talented and collaborative environment then please consider applying for a role within the National Energy System Operator (NESO) for GB, an independent and expert whole energy organisation on a mission to accelerate our energy transition.    

The Resilience and Emergency Management (R&EM) role is a significant and core activity within NESO.  It is focused on understanding and planning system resilience across electricity and gas and the interactions between them. The key purpose of this is to provide whole system coordination and analysis, allowing delivery of independent, expert advice and information to government and the regulator, alongside strategic coordination and preparation for emergencies across energy vectors.

Within R&EM we are building our Programme Management and Stakeholder Engagement capabilities to work across the breadth of the resilience activities, ensuring strong coordination and engagement across the broad remit of projects, stakeholders and outcomes being driven by the function.  The Programme & Engagement team is expanding the Stakeholder Communications function and as such a Stakeholder Communications Officer is required.

This role can is based from Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress.

energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.  

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who can support our Stakeholder Communications Lead in:

• Communicating and championing the R&EM Directorate internally and externally
• Creating communications plans, and activating the plans to support with R&EM visibility - monitoring the progress on this
• Managing the R&EM event and conference schedule, including external speaking opportunities
• Event managing of R&EM Directorate events
• Recording, reporting and presenting on communications with key stakeholders
• Proactively creating opportunities to raise the profile of the work of R&EM and its reputation as an independent technical authority
• Creating briefing documents to support Leadership externally
• Assisting with the management of specific R&EM Email Accounts
• Assisting with the development of communication materials to support engagement in a way that emphasises the impact and importance to the consumer and wider industry
• Supporting the Directorate in copy-edit support and proofing R&EM reports
• Establishing, maintaining and managing effective working relationships with key internal and external Stakeholders across the FSO, Industry and Government.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Design experience would be advantageous
• You should be able to demonstrate the ability to manage multiple tasks with competing priorities; be organised, detail oriented and able to make independent decisions with high degree of confidence
• You should have a clear understanding of event management and speaker support
• You should demonstrate the ability to produce communications plans to support the R&EM Directorate
• Stakeholder management experience, ideally across internal senior stakeholders as well as external bodies either governmental or private would be beneficial
• You should have a clear awareness of stakeholder management processes and tools
• You should have the ability to assemble complex ideas, issues, and observations into clear and simple explanations, ensuring that communication is prioritised to deliver greatest consumer value and improved resilience outcomes.
• You should demonstrate the ability, when appropriate, to challenge or push Leadership during critical thinking opportunities.
• Knowledge of the structure, regulatory environment and the short- and long-term issues affecting the energy industry would be an advantage.

What you'll get

A competitive salary between £55,000 - £59,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.
  
  

More Information

This role closes on 1st October 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

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